Go-To-Market Strategist

At MedScout, our mission is to empower MedTech commercial teams with the data, insights, and tools they need to deliver life-changing medical innovations to the patients who need them most. We’re creating a best-in-class revenue acceleration platform that unites the latest medical claims intelligence with an intuitive user experience built specifically for sales professionals at medical device and diagnostic companies.

We just closed a $15M Series A and we’re ready to bring on new team members to join our Customer Success team.  We are looking for an expert in the Medical Device and/or Medical Technology space to join our Customer Success team as we take MedScout up market. This person will be responsible for helping us research, plan and execute roll out programs across our most strategic clients to ensure our customers are using MedScout as a core part of their commercial strategy. Internally, you’ll also be working closely with product to help advise on the product roadmap and the rest of the Go To Market team, Sales and Marketing, to ensure we are focusing on the right messaging across current and future accounts. You’ll be helping create the playbook that our CS team will be able to take and repeat across all our customer base. This is a role for a self-starter who wants to come in and roll up their sleeves.

How will you help us build this company?

• You will lead high-level strategy sessions and platform rollout programs with key clients. 

• You’ll act as an industry expert, offering guidance and expertise to drive our customers success and progression throughout the customer lifecycle. 

• You will collaborate with Product and Customer Success teams to validate that feature development and roadmap prioritization effectively enables core commercial use cases.

• You’ll help to develop and implement scalable engagement strategies and best practices for our Customer Success team to use across all client segments.

• You’ll work closely with Marketing, Sales, Leadership and Product to create specific strategic playbooks for each user personas at our customers.

• You will contribute to internal and external content, ensuring we are meeting the needs of MedTech Commercial teams.

• You will play a key role in select sales conversations by helping the prospect understand how the platform will drive impact and establish those key relationships early on.

What does an ideal background look like?

• You have deep industry experience, with at least five years in a GTM role (marketing, product, sales) at a MedTech company.

• You have a deep empathy for our customer and are incredibly customer centric - their wins are your wins. 

• You are a self starter who can take ownership of projects with minimal direction or supervision.

• You have experience working with diverse company sizes, specifically in the MedTech industry.

• You have a high degree of technical competence. You are comfortable with Saas products, light data analysis, and the ability to quickly adapt to new tools.

• You have strong presentation skills and have no problems speaking to a room full of people with varied backgrounds from C-level all the way to entry level employees. 

• You have a good head for business and think strategically so you understand the needs of other areas of the business.

Are we a fit for each other?

At our stage, we believe how you operate is more important than what you’ll do day-to-day.  As an early team member, we’re looking for individuals with strong alignment with the following core values.  

• Effort on our inputs: We prepare diligently, leave it all on the "field", and move on quickly. Focusing on good habits and work ethic, not individual outcomes, ultimately creates a winning culture and a successful company.

• Earn Trust: We keep our commitments to our customers, partners, and each other. We listen attentively, speak candidly, and treat others respectfully. We strive to demonstrate empathy, inclusion, and intellectual honesty.

• Intelligence Drives Operations: We learn continuously and have the humility to quickly recognize when our assumptions are wrong so we can readjust accordingly.

• Hire And Develop The Best: Good players like playing on good teams. We look to raise the bar with every hire and promotion. We work hard to identify and develop high potential.

• Take Decisive Action: The only sure path to continuous improvement is a hypothesis-driven approach with a bias for speed of experimentation.

What is the interview process?

1. Introductory call with the Head of People

2. Call with the Head of Customer Success and CEO. We’ll walk through your experiences at a deeper level, discuss what we’re working on in detail, and ensure we’re a fit for each other. 

3. Case study presentation to the team. We will ask you to put together a showcase of a commercialization initiative that you are really proud of from your MedTech career.

4. Q&A meeting with members of the CS and Sales team. This is a chance for you to ask questions of the team members you’ll work most closely with, and give them a chance to get to know you.

5. Offer components presented to you in writing (we can talk about ranges beforehand). We can review the offer structure and answer any questions or concerns you may have asynchronously or live, whichever you prefer.

6. 3 Reference Calls. We expect to hear great things, so this is mainly to understand how to work best with you.

7. Formal offer presented for your consideration.

What can you expect from us?

• We expect the base salary for this role to be between 150K - 165K plus a variable component.

  • Please note: Compensation is dependent on location and skill set. We will be talking about this throughout the process to ensure we are the best fit for each other

• An incredible equity package. You’re going to feel like an owner of this company.

• Fully covered healthcare and a great vision, dental, and 401k package. 

• You will feel heard. You will hear, "Yes, let's do that!" and then have the opportunity to execute your ideas successfully. 

• Remote first culture and quarterly on-sites with the rest of the MedScout Team.

• We stay in nice hotels and eat well when we travel for work. No one feels like a badass walking into a Quality Inn.

• Generous budget for learning and development + any tools you feel would make you more effective.

MedScout embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our work will be.

We will ensure that individuals with disabilities are provided reasonable accommodation who need it. We want you to be able to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation please let us know!