Customer Service Agent - Full Time - job 1 of 2

Customer Service Agent Intake Specialist
   

Schedule: Thursday-Monday 4pm-12:30am
$20/hour plus $1 differential on the weekend/ and after 10pm during the weekdays

Hybrid

About Us   

Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.   

Today, we are located across the country with locations in over 30 states but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!   

Our people are at the heart of what we do and how we support our customers.   

Why become a MedSpeeder? This is what’s in it for you:   

• Medical, Dental, Vision and Flexible Spending Account -- We care about you and your family!
• 401(K) with Company Match -- We want you to secure your financial future, so we have a generous match too!
• Paid Time Off -- We encourage time off, you deserve it!
• Opportunities for Career Advancement – We encourage internal growth!
• Training Provided – We provide thorough training for our roles at Medspeed!
• Competitive Pay – We respect the work you provide.

What you will be doing as a MedSpeed Customer Service Agent Intake Specialist:   

The CSA – Intake Specialists role is designed to support MedSpeed’s on-demand business through direct customer interaction via the telephone.  Intake Specialists focus on creating a great customer experience while assisting the customer with order entry, issue resolution and various levels of requests.

   

• Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards 
• Handle a large number of calls daily without losing enthusiastic voice and attitude, answering all calls promptly and efficiently 
• Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on the phone with effective communication skills 
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
• Completion of any special projects assigned 
• Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements 
• Work to promote MedSpeed culture

What you will need to bring to be our Customer Service Agent Intake Specialist:   

• High School Diploma, GED or equivalent
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
• Ability to effectively manage time
• Ability to multi task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills