Field Service & Support Rep - North Region

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeThis role will cover territory in the Northern region of the US. Ideally, candidates will be located in EST. This employee will spend up to 75% of their time traveling.Careers that Change LivesWe believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. This position has the responsibility and authority to provide remote and on-site technician support to Midas Rex drills and driving customer satisfaction through service. It also needs strong communication skills as it will serve as a liaison between our field partners and key customers. This position requires a strong technology background balanced with a customer centric mindset. The focus of this position is to deliver exceptional service to our customers and patients by keeping our products fully functional to meet as many surgeries as possible.Responsibilities may include the following and other duties may be assigned.• Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.• Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.• Provides sales personnel with technical data necessary for the demonstration of products.• Acts as a liaison between sales personnel and customers on technical issues.• May make technical presentations at sales meetings and customer locations.• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.• Analyzes and evaluates products and related performance.• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.• Provide testing and validation support to the manufacturer’s organization, as applicable.• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.• Travel up to 75%Must Have: Minimum Requirements• Bachelor's Degree• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.Nice to Have• Previous experience as Technician/Field Services within medical device industry.• Experience with orthopedic anatomy, surgical protocol and medical terminology a plus• Ability to troubleshoot with technical skills, creativity and high discipline.• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)• Ability to read and understand schematics and engineering drawings.• Familiar with the FDA 21 CFR, CGMP for Medical devices.• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$72,800.00 - $109,200.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).About MedtronicMedtronic benefits and compensation plansWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.At Medtronic, most positions are posted on our career site for 3-7 days.