Sales Operations Internship - Elkins, WV

POSITION SUMMARY:

• Develops account operation skills by assisting Account Manager in managing his/her business.

ESSENTIAL FUNCTIONS:

• Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
  • Relationships with carriers and skills in evaluating and selecting carriers.
  • Skills in negotiating carrier rates.
  • Skills in scheduling and servicing loads and handling fiduciary responsibilities.
  • Skills in use of company’s HERO software.
• Assisting in developing and maintaining excellent relationships with primary and secondary carriers for contracted freight moves.
• Assists in analyzing past carrier performance, schedules, cost and availability of appropriate equipment in selecting carrier for each load.
• Act as a liaison between clients, carriers, shippers and receivers.
• Assists in negotiating constantly changing carrier rates for the spot market and to assist in evaluating potential fixed-rate contracts.
• Assists in evaluating carrier performance, including safety and insurance coverage, and assist in making future carrier selections accordingly.
• Assists in monitoring progress of loads; maintain awareness of potential in-transit issues, such as weather problems, and assists in taking action in advance where possible to ensure timely delivery while managing costs.
• Assists in analyzing and resolving in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with client and assists in recommending solutions as appropriate.
• Assists in ensuring all fiduciary responsibilities are met and that all fees and costs are documented for each load.
• Accurately enter and maintain up-to-date information in company software.
• Other duties as required.

COMPETENCIES:

• Excellent customer service skills.
• Strong written/verbal communication skills and attention to detail.
• Able to multi-task and enjoys a fast-paced environment.
• Entrepreneurial, self-motivated, self-starter.
• Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.