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Assistant Manager, Service Delivery

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REQ12716 Assistant Manager, Service Delivery (Open Date: 14/04/2025)

POSITION SUMMARY:

The Assistant Manager, Service Delivery (CMDB) will be responsible for the IT, CMDB administration process within the organization and will work closely with other process leads to ensure that asset specific information can be gathered and shared using efficient and consistently followed processes. The Assistant Manager, Service Delivery (CMDB) will report to the Senior Manager, Service Delivery in providing excellent IT service and support to users, including a proportion of remote users across corporate offices & all company gaming properties in Cyprus.

PRIMARY RESPONSIBILITIES

Works to fulfill Configuration Management Service Requests as assigned
Develops CMDB standards, CMDB plans and procedures. Implements the CMDB policy and standards and provides guidance to all team members on how to perform CMDB processes
Assists with projects to ensure Configuration Management can deliver required functionality within project timeframes
Runs and delivers reports as required
Performs Configuration Management audits as directed
Identifies Service Improvement opportunities
Creates and maintains relationships of trust, reliability, and dependability with customers along with follow-up from previous issues
Proactively seeks solutions to common problems and provides continuous service improvement ideas
Assists Service Delivery Manager in staff management, motivation, and development

QUALIFICATIONS:

Experience

Minimum 5 years of relevant IT Operations experience
At least 3 year's hand on work experience in a similar CMDB role
Overall end to end understanding of client devices, Windows & applications, VPN, network connectivity and server
Knowledge in Active Directory. Windows 7 & 10, Microsoft Office Suite, Email System
Ability to communicate effectively with technical / non-technical audiences, and interact with all types of clients including technology, business, management, and executive management

Education

Bachelor's Degree in Information Technology or equivalent relevant qualifications
Preferred Certification: ITIL v3 Foundation, MCSA, MCSE

Skills / Competencies

Candidate must have very strong written & verbal communication skills
Ability to communicate fluently in both English and Greek
Excellent people skills with ability to handle difficult situations
Excellent time management and organizational skills with ability to multitask and prioritize
Strong troubleshooting capabilities evidenced by organized and analytical thinking
Must be a self-starter with the ability to work independently and in a collaborative team environment
Experience facilitating onsite & offsite meetings in a technical support capacity is desirable

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Assistant Manager, Service Delivery, Melco Resorts

Join COD Mediterranean in Limassol as the Assistant Manager, Service Delivery! In this dynamic role, you will oversee the IT Configuration Management Database (CMDB) administration, ensuring that all asset-specific information is well organized and efficiently shared across the organization. Collaborating with other process leads, you’ll implement vital processes and standards while helping to uphold our commitment to outstanding IT service and support for users, including those working remotely throughout our various gaming properties in Cyprus. Your responsibilities will include fulfilling service requests, developing CMDB policies and standards, and conducting audits to identify areas for service improvement. As a key player in our delivery team, you’ll help produce insightful reports, nurture trust with our clients, and proactively seek solutions to enhance service quality. With a minimum of five years in relevant IT Operations experience and at least three years in a similar CMDB position, along with a knack for effective communication and people skills, you’ll excel in this pivotal role. If you’re passionate about pushing for continuous improvement and are a self-starter with exceptional organizational skills, we’d love for you to make an impact within our vibrant team.

Frequently Asked Questions (FAQs) for Assistant Manager, Service Delivery Role at Melco Resorts

What are the main responsibilities of the Assistant Manager, Service Delivery at COD Mediterranean?

As the Assistant Manager, Service Delivery at COD Mediterranean, your primary responsibilities include overseeing the Configuration Management Database (CMDB) administration, ensuring efficiency in asset information processes, and fulfilling service requests. You'll also develop CMDB standards, guide the team on policies, and lead audits geared towards service improvement.