Member & Guest Services Coordinator

MizzouRec Services and Facilities is a department within the Division of Student Affairs that provides and enhances recreational experiences for the university community through its programs, facilities, and services. We strive to contribute to a culture of wellness that enriches the lives of university community. MizzouRec embodies service, accountability, and growth, as our core operational values.

Responsible for managing the day-to-day operations of the Member & Guest Services area of MizzouRec Services including two point of sale service desks, customer relations, personnel management, and business operations.

Essential Functions:

• Provide supervision, staffing, training and leadership to the Member and Guest Services area, including 40 - 50 student support staff.
• Greet and interact with students and members, adhering to customer service standards to achieve customer satisfaction. Answer members’ and guests’ questions and provide information on procedures/policies programs and/or services. Resolve member and guest complaints. Refer unresolved complaints to the appropriate area or individual. Develop and implement tools to measure member satisfaction.
• Interpret, clarify, and enforce policies and procedures. Maintain current knowledge of point of sales and facility management system (Fusion). Prepare weekly, monthly, and semester statistic reports related to student and non-student member sales, access, and membership statistics.
• Manage member and guest accounts and review billing for accuracy. Communicate charges for services rendered, collect payment, or verify billing information. Issue refunds/credits, or adjusting charges. Keep records of transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Analyze and audit effectiveness of processing; recommend options to improve problematic areas.
• Maintain professional and positive written and verbal communications with members, such as students, faculty/staff/retirees, Mizzou community members, and other facility guests. Serve as the department liaison with those wishing to have tours of MizzouRec facilities.
• Coordinate and participate in campus informational fairs and other outlets to communicate services.
• Assist with planning and scheduling of member programming and facility hours. Manage special projects as assigned by supervisor.

Range: $20.66 -$25.97 Hourly

Grade: GGS 9

University Title: STUDENT SERVICE COORDINATOR II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

40 hours per week, Monday - Friday 8:00 AM - 5:00 PM

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Two to three years’ experience in customer service, business and/or sales management with a large number of customers is necessary.

Standard Red Cross First Aid, CPR, AED and / or Instructor Certification.

Formal application

Cover letter

Resume

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
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