Member Experience Representative

The Member Experience Representative role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Member Experience Representative is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

JOB DUTIES INCLUDE:

• Establishes and maintains an effective referral program
• Maintains accurate records using established company systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads Orangetheory Fitness Studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the Orangetheory Fitness Studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Properly on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs

Company Perks:

• Be a part of a great fitness community
• Great Benefits
• Free membership
• Flexible work schedule
• Great culture
• Opportunities for growth both on the fitness and sale ops side
• Sales Commission

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oklahoma City, OK 73162: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person