Job details

Member Service Specialist I

Overview:

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

While working from the confines of your home, this position will be responsible for crafting and maintaining positive customer relationships and responding to customer inquiries regarding all spending account products. Proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers. Click here to learn more.

This is a REMOTE position

Candidates must reside in the following states to be considered: AR, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, OH, OK, SD, TN, TX, UT, WY

Pay for this role is $17.00/per hour

What you’ll be doing

Research and respond to telephone and written inquiries from our customers to ensure timely resolution of issues
Consistently provide accurate information to customer inquiries in accordance with HQY inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials
Educate customers on HealthEquity products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures
Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources
Establish rapport by offering information and services beyond the customer’s initial inquiry
Assist and educate All Health Guides (Health Plan Partners) through complex spending account issues

What you will need to be successful

High school diploma or equivalency
Must be 18 years of age or older
One to two years Customer service experience is a plus
Proven PC navigation and data entry skills
Strong oral and written communication skills
Strong problem solving and decisions making skills
Strong interpersonal skills
Proven skills as an insightful and compassionate communicator
Demonstrated ability to establish and maintain positive interpersonal relationships
Someone who is adaptable and who embraces change and ambiguity
This is a remote position.

#LI-Remote

This is a remote position.

Salary Range: $17.00 / hour Benefits & Perks:

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
Adventure accounts
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives

Come be your authentic self:

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

By HealthEquity Inc.

Connecting health and wealth. As the retirement savings gap is widening and healthcare costs keep climbing, we recognize that connected problems require connected solutions. That's why our mission is to connect health and wealth. By bringing tog...

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FUNDING

Growth

INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Draper, UT

DATE POSTED