Member Services Representative

Recruitment

• A commitment to providing exceptional service?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
• The desire to grow and be a part of a Nationally recognized organization.

Our most successful associates demonstrate these qualities every day!

THE PRIMARY DUTIES OF OUR MEMBER SERVICE COUNSELORS ARE TO:

• Meet, greet and serve the members who come in to the office for service.
• Provide prompt, and efficient service to all members, non-members and coworkers.
• Direct customer traffic to ensure that all members and customers are taken care of within the company standards time frame.
• Provide members with travel planning, information, assistance and guidance including maps and touring publications.
• Offer and book car and hotel reservations based on the customers’ needs.
• Assist members with AAA services and questions including, cash transactions, membership questions, and other services in a courteous and helpful manner.
• Accurately collect, record, and reconcile monies collected on behalf of AAA Colorado.

JOB REQUIREMENTS: * At least one year of prior retail customer service and sales experience.

• Working knowledge of personal computer, internet and competent keyboarding skills to accurately and effectively complete daily work assignments.
• Strong communication, decision-making and telephone etiquette skills.
• Ability to work within a team environment.
• Previous experience handling and reconciling large cash transactions.

• Professional appearance and demeanor.

TO THE QUALIFIED CANDIDATE WE OFFER: * A competitive hourly rate.

• The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.'

'Additional Compensation: * Incentives

• Store Discounts
• Benefits
• Paid time off

Communication method(s) used:

• Email
• Phone
• In person
• Video Conference

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Work Location: In person