Job details

Member Services Representative - Part-time

AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

AVAILABLE SHIFT:

Part-time:

Mon, Fri & Sat: 3:00-7:00pm

WHO WE'RE LOOKING FOR:
The ideal candidate is passionate about customer care, and dedicated to providing safety, security and peace of mind to our members.

JOB SUMMARY

Customer Service Representative at AAA Minneapolis utilizes exceptional customer service skills to assist members with questions and roadside service needs in a friendly and respectful manner.

DUTIES AND RESPONSIBILITIES:

Responds to telephone inquiries from members and the general public regarding all member related services, including Emergency Roadside Service requests, membership records inquiries, and general AAA Minneapolis information.
Assists with basic membership related questions and transactions focusing on increasing member retention and enrollment of new members
Recommends membership solutions that best meet member and future member needs
Ensure compliance with company and membership policies and procedures
Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality
Actively participates in regular coaching and applies feedback to improve performance
Performs other related duties as assigned by management

In exchange for your knowledge and expertise, we offer the following perks for Contact Center staff:

$1-2/hr pay differential for 2nd shift and weekend hours

Option to work remote after training is complete (1-2 months)

A variety of career path opportunities to learn new skills and grow within AAA Minneapolis

Cross training available in Dispatch or Membership Sales

Commissions on membership sales and renewals

Complimentary AAA Membership, discounts on travel & at the travel store

Referral bonus

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent
Minimum six months of customer service experience required
Minimum if six months of call center experience preferred

OTHER REQUIREMENTS

Ability to stay calm and show compassion during difficult situations
Proficiency with Microsoft Office Suite, including intermediate level competency in Microsoft Excel
Proficient in use of internet and web-based technologies
Ability to multi-task

AAA Minneapolis offers a competitive compensation, generous PTO, a complimentary AAA Membership and much more!

AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

American Automobile Association (AAA) Glassdoor Company Review

3.5

American Automobile Association (AAA) DE&I Review

No rating

CEO of American Automobile Association (AAA)

Marshall L. Doney

Approve of CEO

By American Automobile Association (AAA)

The AAA National Office employs some of the nation’s best and brightest professionals in partnership with the association’s leadership in order to ensure that the AAA brand remains stronger than ever through areas such as standard setting, perform...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Heathrow, FL

DATE POSTED

June 3, 2023