Membership Associate

Membership Associate

This position is remote.

ABOUT THE SCHWARTZ CENTER:

The Schwartz Center for Compassionate Healthcare is a global nonprofit leading the movement to put compassion at the heart of healthcare. The pandemic’s far-reaching impacts have brought new urgency and shown a national spotlight on our efforts to become the pre-eminent comprehensive well-being organization. The Schwartz Center’s expanding focus includes thought leadership and policy development for our healthcare workforce, and a range of direct-service programs and training to support caregivers in the improved delivery of patient care. Research shows that when caregivers are compassionate, patients do better and are more satisfied. Caregivers find greater meaning in their work, experiencing less stress and burnout. Hundreds of healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members, in addition to more than 200 sites in the U.K. and Ireland that conduct our Schwartz Rounds program. Together, we are helping hundreds of thousands healthcare professionals provide compassionate care to millions of patients and families. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.

ABOUT YOU:

You love customer service and building relationships. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, retain and strengthen the partnerships with our healthcare member organizations. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK:

The Membership Associate is responsible for supporting and strengthening member relationship throughout the membership life cycle. Responsibilities include managing a portfolio of members (healthcare organizations) and engaging program colleagues as needed to support members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

• Provides ongoing, front-facing support for a portfolio of Schwartz Center members beginning at the end of the onboarding process throughout the membership life cycle.
• Develops positive relationships and conducts ongoing proactive outreach via phone calls, video calls, and meetings with portfolio of members to steward our partnerships.
• In partnership with the Member Program Advisors, provide program support as needed.
• Assists members with learning management system and evaluation tools.
• Works with staff to maintain internal and external Schwartz Rounds schedules.
• Manages the Membership Team central email boxes and responds in a timely manner.
• Tracks communications, contact updates, and other pertinent information in Salesforce database.
• Works closely with the Senior Accountant on membership renewal invoicing and follow-up.

WE'RE A GOOD FIT IF YOU HAVE:

• A Bachelor's degree and/or a minimum of 2-3 years of customer service experience
• Experience using a database such as Salesforce (preferred)
• A customer-service approach to serving members and colleagues.
• Ability to manage a variety of personal styles during high stress periods.
• Good communication skills.

• Strong organizational skills, detail-oriented, and efficient.

• Strong commitment to quality work, customer service, and high productivity.
• Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
• Ability to think critically and creatively.
• Flexibility to handle multiple tasks at once.
• Skills to manage up and across.
• Comfortable working within the guidelines of a larger institution.
• High degree of initiative and independent judgment.
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
• Ability to work under pressure.
• Desire to be a part of an organization that is creating a better healthcare world.