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French Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is proud to announce an exciting opening for a French Speaking Customer Support Representative in our Food Delivery Service Department for one of our clients! In this vital entry level role, you will be responsible for assisting our French-speaking customers with their food delivery inquiries, providing them with the support they need to ensure a smooth and enjoyable experience.

If you are passionate about customer service and enjoy helping others, this position is a fantastic opportunity for you. You will interact with clients to resolve issues, answer questions, and make their food delivery experience as seamless as possible.

Responsibilities

  • Respond to customer inquiries in French via phone, email, and chat
  • Assist clients with questions regarding orders, delivery times, and menu selections
  • Document customer interactions and solutions accurately in our CRM system
  • Work closely with delivery teams to resolve any issues that may arise
  • Provide updates to customers regarding their orders
  • Gather feedback from customers to aid in service improvements
  • Participate in training sessions to stay updated on our offerings and procedures
  • Fluency in French and English, both written and verbal
  • Previous experience in customer support, preferably in the food delivery or logistics sector
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A proactive approach to ensuring customer satisfaction
  • Ability to manage multiple inquiries efficiently in a fast-paced environment
  • Familiarity with customer support tools and technologies
  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 7, 2025

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