German Speaking Customer Support for Home Security & Alarm Systems Department - job 2 of 2
Mercier Consultancy is seeking a detail-oriented German Speaking Customer Support Representative for our Home Security & Alarm Systems Department for one of our clients! In this essential Entry Level role, you will assist our German-speaking clients by providing them with comprehensive support related to their home security systems. Your expertise and communication skills will play a vital role in ensuring our customers feel confident and secure with their systems.
If you have a passion for customer service and a keen interest in home security technology, this position is perfect for you. Join our dedicated team and contribute to enhancing the safety and satisfaction of our clients.
Responsibilities
- Provide customer support in German through phone, email, and chat
- Assist clients with inquiries regarding our home security and alarm systems
- Document customer interactions accurately in our support management system
- Collaborate with technical teams to resolve complex issues and provide effective solutions
- Educate clients on system features, installation, and troubleshooting
- Gather and relay customer feedback to improve our products and services
- Stay informed on industry trends and updates to enhance customer support
- Fluency in German and English, both written and verbal
- Experience in customer support, preferably within the home security or technology sectors
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries in a fast-paced environment
- Familiarity with customer support software and tools
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
Average salary estimate
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