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Customer Support Lead - Quality Assurance
Mercury is looking for a Customer Support Lead in Quality Assurance to enhance the customer support experience and scale efficiently. This role involves managing QA analysts, improving support processes, and collaborating across teams.
Skills
- Experience in managing people
- Quality Assurance environment experience
- Customer Experience (CX) organizations experience
- Program management skills
- Adaptability to change
- Ability to lead and coach a team
- Familiarity with QA tools
- Experience with Zendesk and Excel/Sheets
Responsibilities
- Build and enhance a world-class CX Quality Assurance program
- Evolve quality standards for the CS team as the business grows
- Lead and manage a team of QA analysts
- Partner in the overall CS experience strategy
Benefits
- Base salary
- Equity (stock options)
- Comprehensive benefits package
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$103,900/yr - $129,800/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 14, 2024
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