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Job details

Customer Support Lead - Quality Assurance

Mercury is looking for a Customer Support Lead in Quality Assurance to enhance the customer support experience and scale efficiently. This role involves managing QA analysts, improving support processes, and collaborating across teams.

Skills

  • Experience in managing people
  • Quality Assurance environment experience
  • Customer Experience (CX) organizations experience
  • Program management skills
  • Adaptability to change
  • Ability to lead and coach a team
  • Familiarity with QA tools
  • Experience with Zendesk and Excel/Sheets

Responsibilities

  • Build and enhance a world-class CX Quality Assurance program
  • Evolve quality standards for the CS team as the business grows
  • Lead and manage a team of QA analysts
  • Partner in the overall CS experience strategy

Benefits

  • Base salary
  • Equity (stock options)
  • Comprehensive benefits package
To read the complete job description, please click on the ‘Apply’ button
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BADGES
Badge ChangemakerBadge Family FriendlyBadge Future UnicornBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Dare to be Different
Diversity of Opinions
Inclusive & Diverse
Empathetic
Take Risks
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$103,900/yr - $129,800/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 14, 2024

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