Messaging Compliance Specialist - job 2 of 2

Who We Are:

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Messaging Compliance team serves as a primary point of contact for the Bandwidth Sales, Product, Legal, and Customer Operations teams regarding customer campaign approvals and the process by which all A2P text messaging campaigns are submitted, reviewed, and approved. This is a customer-facing team that requires a high customer success driver with equal attention to best practices within the messaging industry and a consultative, educational approach to interfacing between Bandwidth and the customer.

What You'll Do:

• Provide oversight, direction, training, and support to internal stakeholders, as well as customers, to ensure timely and appropriate processing of customer requests for A2P text messaging campaign approval.
• Serve as the primary point of contact for compliance regulation within the messaging industry by handling customer questions, escalated requests/complaints or other similar duties.
• Provide support for team members and internal stakeholders in resolving problems and escalations by leveraging expertise, experience, and relationships with our messaging vendors.
• Act as a trusted representative of team management to internal stakeholders. Independently represent the team's interests in cross functional meetings and projects.
• Create, implement, and maintain internal processes and policies to address needed changes and improve team functions.
• Partner with messaging vendors, when necessary, to continuously advocate for streamlined processes.
• Remain up-to-date on industry standards and trends to ensure the company's policies and practices are aligned.
• Create and present reporting to immediate leadership on team activity.
• Create an effective team environment with a willingness to work with others to achieve a shared goal.
• Assist in other projects and day-to-day Business Operations tasks as needed.

What You Need:

• Bachelor's degree required.
• Minimum 2 years of experience in a customer facing role.
• Minimum of 1 year experience working directly within the SMS industry or similar experience working within compliance and policy interpretation.
• Experience independently representing a team in interdepartmental projects or meetings and owning the outcomes.
• Advanced proficiency in Microsoft Excel, Salesforce or other CRM software, and ZenDesk or equivalent customer ticket system required.
• Proven record of success in leading collaboration with other teams to scope and deliver solutions that solve problems or improve processes while delivering an excellent level of service to the customer.
• Ability to lead, train, and mentor others.
• Ability to independently focus and complete tasks using excellent verbal and written communications skills and represent the company in a clear and professional manner to the customer base with minimal supervision.
• Comfortable working under pressure and have the ability to make sound decisions in a fast paced environment.

The Whole Person Promise: