Program Manager, Vendor Change Management

Summary:Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.Required Skills:Program Manager, Vendor Change Management Responsibilities:- Coordinate planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners.- Accountable for project progress, flagging when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult or stressful situations.- Focus on continuous process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross-functional teams to optimize outcomes.- Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented.- Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way.- Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes.- Manage dynamic and growing requirements with limited guidance and prioritize competing needs with sound reasoning and creative solutions.- Seamlessly shift between strategic and tactical environments.- Create and maintain documentation standards and procedural expectations.- Responsible for using SQL queries to retrieve data and conduct analysis to support data-driven decision-making processes.- Contribute to program processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows.- Telecommute from anywhere in the U.S. permitted.Minimum Qualifications:Minimum Qualifications:- Employer will accept a Master's degree in Computer Science, Engineering, Technology Management, Information Systems, or a related field, and three years of work experience in job offered or in a Technology Management-related occupation. Experience must include three years of experience in the following:- 1. Delivering organizational changes, such as new and updated business processes, tools, SOPs, policies and internal/external resources- 2. Managing cross-functional programs that include coordinating planning, development, and delivery of interrelated initiatives aimed at establishing new operational capabilities and implementing key business objectives- 3. Managing operational or technical projects such as: process optimizations, external risk mitigations, and improved user protection- 4. Data and metadata collection across core business processes and performing ETL (extract, transform, and load) operations via SQL to source strategic and tactical information- 5. Developing and validating metrics/ KPIs- 6. Building, disseminating, and maintaining analytics via data visualization tools (Tableau)- 7. Developing written training materials (e.g. SOPs, manuals, presentations, flowcharts) addressing different operational processes, procedures, tools, and technical topics such as activation, configuration, and troubleshooting- 8. Partnering with cross-functional teams and leaders to drive quality improvement and business processes in a global environment.Public Compensation:$133,194/year to $156,750/year + bonus + equity + benefitsIndustry: InternetEqual Opportunity:Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.