Microsoft 365 (M365) Administrator

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Microsoft 365 (M365) Administrator

POSITION LOCATION

Remote/Lynchburg/Richmond

YOUR ROLE

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future.

The Microsoft 365 Administrator will be a subject matter expert for our Microsoft 365 environment, including administration, development, and support of Power Platform and Dynamics and will shape the technology roadmap for Genworth.

What you will be doing

• Perform day-to-day operational administration, management, implementation, support, and maintenance for Microsoft Office 365 tenant, with a primary focus on the Power Platform environment.
• Provide escalated help desk support by responding to customer requests and questions, researching and correcting system problems, and following up with customers to ensure satisfactory resolution.
• Find and create opportunities to promote and use Microsoft 365 capabilities, collaborating across the business with customers.
• Improve efficiency by using Microsoft automation capabilities.
• Supply updates for areas of responsibility and timely communication to customers.
• Understand the Microsoft 365 product roadmap and evolution and stay up to date on the latest features and capabilities, including Power Platform and Dynamics.

What you bring

• BA or BS degree preferred or other relevant combination of training and experience.
• 3-5 years of experience with Microsoft core technologies, like Active Directory, Messaging et cetera.
• 1-2 years of experience with Microsoft Power Platform, developing and supporting Power Platform and Dynamics 365 environments and solutions.
• Good understanding of Azure AD/Entra ID, OU structures and Group Policies, DNS, DHCP, and Microsoft cloud technologies.
• Collaborative and customer focused with strong written and verbal communication skills.
• Ability to meet commitments under tight timelines, while working on multiple projects.
• Self-motivated, flexible, positive, collaborative and highly resourceful.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long-Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services