Americas Copilot Cloud Solution Architect

OverviewThe Americas Customer Success Team enables customers to deploy, adopt and optimize Copilot and related technologies. Our core goals are to remove technical blockers, identify use case scenarios, and align with engineering when new features are needed. The Americas team covers all Enterprise EOUs in Canada and the US, providing local assistance wherever needed. This team serves as a liaison between the field, engineering, and the product group to ensure relevant, timely feedback is heard. We identify business value for our customers, while meeting internal business goals to expand Copilot adoption. The Americas Customer Success Team adopts new technologies early, and delivers the earliest customer engagements on new topics. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join the Americas CE&S team and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Americas Copilot Cloud Solution Architect, specializing in M365 Copilot, who is passionate about driving our customers' generative AI transformation on the Microsoft platform. This is a customer-facing role, helping customers to leverage their Microsoft investments through architecture, implementation and optimization engagements. This role also includes elements of adoption change management to enable companies to adopt generative AI in an effective way. The candidate should be able to speak to both technical and business decision makers to maximize a customer's success. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesCustomer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and Copilot for M365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization. Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment. Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of Copilot for M365 technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP. Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers' transformation journey. Embody our Culture & Values