Cybersecurity Infrastructure Engineer

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.The Microsoft Detection and Response Team (DART) is looking for a Cybersecurity Infrastructure Engineer, to join their collaborative team. You will work in a fast-paced, intellectually intense, service-oriented environment where collaboration and speed are key to our investigations.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesTechnical DeliveryThis role will work as part of a collaborative team assisting our top customers with:• Ability to contextualize and prioritize adversary containment and recovery efforts across multiple workstreams• Ability to quickly build and execute a recovery plan as a response to large-scale impactful incidents involving ransomware and destructive adversarial campaigns• Deploying forensic collection tooling across a wide range of complex environments• Identifying potential threats – allowing for proactive defence before an actual incident• Providing recommendations to improve cybersecurity posture going forward• Performing knowledge transfer to prepare customers to defend against today’s threat landscapeResearchSecurity threats are constantly evolving, and so does the Microsoft Incident Response team. To that end, this role will involve:• Researching, analyzing, and summarizing security threats and response capabilities, sharing across the team• Identifying, conducting, and supporting others in conducting research into critical security areas, such as current attacks, adversary tracking, and academic literature• Creating and documenting new solutions to mitigate security issues• Recommending prioritization and validation methods for technical indicators, develops tools to automate analyses• Leads efforts to clean, structure, and standardize data and data sources; leads data quality efforts to ensure timely and consistent access to data sourcesThought LeadershipThis role includes the ability to be at the forefront of Microsoft Security thought leadership by:• Developing written content for publication on Microsoft blog platforms• Developing presentations for delivery at internal and external conferences• Use the unique experiences of Microsoft Incident Response to create unique storytelling momentsOperational ExcellenceBe Maintained By• Completing operational tasks and readiness with timeliness and accuracy.• Following Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).• Leading by example and guiding team members on operational tasks, readiness, and compliance.Embody our Culture & ValuesQualificationsRequired/Minimum Qualifications• 5+ years experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection• OR Master's Degree in Statistics, Mathematics, Computer Science or related field.• 3+ years of experience with Threat Actor containment during an incident, rapid recovery of critical infrastructure (primarily Active Directory rebuild and restoration), and eviction of a Threat Actor after an investigation• 3+ years of Active Directory and associated components (Kerberos, NTLM, Group Policy, Backup and Disaster Recovery, DNS, AD tiering models, gMSAs)• Proficiency in one or more query languages (KQL, SPL, SQL, etc.)Additional Or Preferred Qualifications• 6+ years experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection• OR Doctorate in Statistics, Mathematics, Computer Science or related field• Experience in PowerShell and bash scripting• Experience with third-party security products, including but not limited to, Splunk, CrowdStrike Falcon, QRadar, etc.• Experience with Microsoft Public Key Infrastructure (PKI) implementations, Active Directory Federation Services (AD FS)• Understanding and working knowledge of the Linux and MacOS platforms• Experience with two or more of Microsoft’s portfolio of Artificial Intelligence (AI) products such as Security Copilot, Bing Copilot, Github Copilot, Office Copilot and Windows Copilot• Understanding of DevOps, concepts such as Version Control, Infrastructure as code, CI/CD Pipelines, Frameworks, Configuration Management and Continuous Monitoring.• Experience with management of virtualization platforms such as Hyper-V, VMware, etc.• Experience with IP network management including routing, firewalls, access control lists, DHCP, packet analysis, and troubleshooting network traffic flowSecurity Research IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications and processes offers for these roles on an ongoing basis.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.