Mid-Market Advisor

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. 

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to hubs in Austin and San Francisco, which are now home to our US operations. So whether you're in Texas or California, you have choice in where and how you work in each of those states. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you. 

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

About the role

The mission of the Mid-Market Customer Success Manager is to cultivate and grow the relationships with our mid-market Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.

What you'd be doing in this role:

• Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
• Account growth: identify areas for growth within existing accounts and partner closely with your account team to renew and expand.
• Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
• Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above

You're probably a match if:

• Success: You have a proven track record exceeding quota and 2+ years of enterprise-level sales experience in B2B SaaS
• Communication skills: You have the ability to communicate passionately, collaborate, and rally others around them
• Creativity: You are willing to learn and adapt, as well as dream big
• Integrity and trustworthiness
• Grit: You are biased towards action and resourceful
• Humility: You are willing to question your own assumptions with the desire to constantly improve

About the team

At Canva, we've developed our own sales methodology using our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling, and empowering them to be their most creative selves. In short, we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course, with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success. 

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually. 

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