Billing Specialist- Discharge

Midi is on a mission to bring compassionate, high-quality medical care to women 40+. We center the healthcare needs and experiences of women in this unique life stage because we’re founded by women who are living it, too.

Who we are:

Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. 

We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies. 

Where we’re based:

We are an entirely virtual company, and this opportunity is 100% remote. 

The Role: 

• Perform administrative discharge processes, ensuring proper documentation and follow-up.
• Respond to patient inquiries and resolve billing issues using Zendesk.
• Assist with financial navigation, including understanding insurance benefits and out-of-pocket costs.
• Manage and collect patient accounts receivable (AR), following up on outstanding balances and insurance claims.
• Coordinate with insurance companies on claim denials and appeals, ensuring proper documentation.
• Educate patients on their financial responsibilities and billing impacts, maintaining accurate billing records.

You may have:

• 2-3 years of experience with discharge administration
• 2-3 years of experience in patient accounts receivable (AR) collection.
• Experience using billing platforms like Athena, including familiarity with billing statements, payment plans, negotiating account balances, and responding to patient billing inquiries.
• Experience with Zendesk or similar customer support platforms is preferred.
• Understanding of medical billing processes, healthcare reimbursement principles, and coding guidelines (CPT, ICD-10, HCPCS).
• Bonus points if you have telehealth experience/remote experience

Midi Health is a diverse family. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability and veteran status. 

What we offer:

• High competitive salary
• Generous equity grants
• 401k
• Medical and Dental
• Generous vacation and sick days policy
• Laptop and home office stipend