Safer Gambling Analyst (Evenings & weekend work)

A Safer Gambling Analyst at Midnite plays an essential role in supporting our Safer Gambling function within the compliance department. They are responsible for engaging with customers who may experience gambling-related harm, ensuring compliance with internal policies, and analyzing customer accounts to safeguard player protection. This position requires excellent communication skills and a thorough understanding of responsible gambling practices.

To become a Safer Gambling Analyst at Midnite, candidates should possess excellent oral and written communication skills and have at least one year of experience in Safer Gambling, Anti-Money Laundering, or VIP services. Familiarity with customer interactions, particularly handling difficult conversations, is crucial for providing empathetic support to clients.

The Safer Gambling Analyst role at Midnite involves working five days a week, with typical hours scheduled from 10:00 am to 12:00 am SAST, Monday through Sunday. This flexibility allows the team to respond effectively to customer needs during peak times and maintain a high standard of service.

Successful Safer Gambling Analysts at Midnite exhibit strong communication skills, attention to detail, and the ability to manage difficult conversations with customers. They can also work effectively under pressure and collaborate across various business stakeholders to protect gamblers while fostering compliance within the organization.

Yes, having prior experience in iGaming or regulated industries is beneficial when applying for the Safer Gambling Analyst role at Midnite. Understanding the specifics of a regulated market can help candidates adapt quickly and succeed in fostering a safe and compliant betting environment.

Midnite fosters a dynamic company culture that encourages collaboration and community. Employees can participate in frequent company-wide gatherings and game nights, strengthening their relationships within the team and cultivating a positive and supportive working environment.

Teamwork is incredibly important for a Safer Gambling Analyst at Midnite. Collaboration with team members and other stakeholders deeply influences the effectiveness of their interventions and compliance practices. Sharing insights and strategies helps cultivate a safer gambling culture across the organization.

When answering this question, focus on a specific example from your past roles where you managed a difficult customer interaction. Highlight the steps you took to remain calm, address the customer's concerns empathetically, and the successful outcome that resulted from your approach.

In responding to this question, you might discuss your ability to analyze customer accounts based on behavior patterns, communication history, and any red flags raised in interactions. Emphasizing your understanding of responsible gambling measures will show your alignment with the role's values.

With this question, share your methodology for task prioritization, such as using a task management system or focusing on client-facing issues first. Mention how you remain organized and calm during busy periods to ensure that you address all important tasks timely.

Answer by outlining the key components of Anti-Financial Crime processes, including know your customer (KYC) and anti-money laundering (AML) regulations. Explain how these principles relate to the role of a Safer Gambling Analyst.

In your response, you can discuss your ability to analyze and evaluate existing processes critically. Provide a hypothetical example and explain how you would gather data, collaborate with teammates, and present actionable recommendations for operational improvements.

To respond effectively, explain your strategies for staying informed, such as following regulatory bodies, attending industry seminars, and participating in relevant online communities. This demonstrates your commitment to ongoing learning and adherence to best practices.

Discuss the importance of empathy in your interactions with customers who may be experiencing gambling-related issues. Elaborate on how empathetic communication can help build trust, provide comfort during difficult conversations, and encourage honest discussions about sensitive topics.

Share a specific example where teamwork played a vital role in resolving a customer issue. Highlight the steps you took to communicate effectively with your team, any insights gained from collaboration, and how you achieved a successful resolution.

This is your opportunity to reflect on what drew you to the gambling industry, such as your interest in ensuring safer gambling practices and your commitment to protecting customers. Convey your passion for responsible gaming and how you believe your values align with Midnite.

Describe your approach to handling a complaint by first listening attentively to the customer's concerns. Explain how you would acknowledge their feelings, investigate the issue, and pursue a fair resolution that aligns with company policies while promoting customer satisfaction.