Senior Manager, Business Intelligence

About the right team member

Mindbody + ClassPass is seeking an exceptional data leader to join us as Manager / Senior Manager, Business Intelligence. In this role, you’ll lead a team of analysts in support of our organization’s mission to create and maintain a world-class data environment. Our Business Intelligence team sits at the center of everything data-related at our company, and works cross-functionally with stakeholders to understand business needs, build data models that enable tracking of critical metrics, and provide analytical insights that drive business decisions. This role’s remit is predominantly focused on the ClassPass business, overseeing Business Intelligence for the ClassPass sales organization and overseeing data models for our studio, gym, and spa/salon inventory and performance of our sales and account management teams. The role reports to the Senior Director, Business Intelligence and sits on the centralized Business Intelligence team whose responsibilities span both Mindbody and ClassPass.

About the role

• Lead a team of analysts to design, QA, and maintain/update the SQL logic underpinning the core data models that power business KPI reporting at the company 
• Partner with business stakeholders to deeply understand their reporting requirements; develop and manage comprehensive roadmaps that optimally prioritize the data projects and initiatives that will enable the company to achieve its strategic goals
• Oversee the creation and maintenance of reports, dashboards, and data sources that effectively surface business insights to diverse teams within the organization; monitor performance trends and identify areas for improvement, providing actionable recommendations to optimize business processes and inform decisions
• Collaborate closely with software engineering, product, and business teams during development of new product features or changes to third-party business systems in order to anticipate and communicate relevant data needs 
• Collaborate closely with data warehouse team on oversight and optimization of ETL pipelines, database performance, and documentation
• Act as people manager to analysts, enabling their success by providing feedback, helping them overcome obstacles and prioritize goals, overseeing and ensuring the quality of their work product, and fostering their ongoing professional development

Skills & experience

• Bachelor’s degree (preferably in a quantitative field, but not required)
• Significant (likely 6+ years) experience in Business Intelligence or a related role involving the development of data models and databases in a rapidly scaling business environment 
• Demonstrated proficiency in advanced SQL, data modeling, and data architecture 
• Experience working within and maintaining data warehouses and databases; experience with modern stacks (i.e., Snowflake) a plus 
• Proven experience managing BI visualization tools (i.e., Tableau, Looker, etc.)
•  Deep understanding and experience maintaining ETL processes and tools (i.e., Fivetran, Airflow, dbt)
• Strong business acumen and commercial instincts; ability to allocate data resources and prioritize data initiatives based on what will drive the largest impact for the business 
• Proven ability to build effective working relationships with stakeholders at all levels of seniority, and to distill complex technical concepts in a clear and understandable manner to non-technical stakeholders 
• Past experience with people management role required; demonstrated ability to mentor and develop a high-performing team, establish clear priorities, and drive results in a dynamic environment