Senior Product Manager, Consumer

Who we are

We’re a product driven organization that always puts our customers and partners first. The Product Management team collaborates with engineers, designers, and business stakeholders to guide new product ideas from conception to launch. As a team, we are committed to conducting user research, leveraging data to make decisions, and defining strategic roadmaps to help ClassPass fulfill its mission of making the world a more active place. We’re looking for entrepreneurial, consumer-focused Product Managers to join our Product team and innovate. 

About the right team member

We’re looking for a passionate and experienced Senior Product Manager to help define and execute the product strategy for the consumer product at ClassPass.  

Your mission will be to maximize consumer growth, usage, retention, and lifetime value by managing a portfolio of products that drive member acquisition & engagement, motivate users to book & attend experiences on ClassPass, and inspire them to explore new routines. Your work will impact the wellbeing of customers on a global scale and help ClassPass fulfill its mission of “every life fully lived”. 

About the role

• Lead ideation, evaluation, definition, and prioritization of the consumer product vision and roadmap for existing surface areas and net new 0 to 1 opportunities 
• Launch and optimize consumer and business-facing features that deliver against our key business goals: increasing member growth, repeat engagement, retention, and ARPU.  
• Lead a cross-functional squad of engineers, designers, and research to scope and execute highest ROI product opportunities. 
• Build alignment with key stakeholders from across the organization, seek a range of perspectives and solicit honest feedback. 
• Be the voice of the consumer: lead user discovery via user research, design sprints, and other consumer touchpoints.  
• Synthesize quantitative and qualitative user data to inform key product decisions that address user needs. 

Skills & experience

• and mobile products. Bonus points if you have experience building and growing two-sided marketplaces. 
• You are comfortable working in ambiguity, frequently seeking new data & learnings to inform how to achieve the maximum ROI 
• You can think strategically, creatively, and collaboratively to define product goals, vision, strategy, and roadmap for a complex product. 
• You’re experienced with an agile discovery and development process and working collaboratively with full stack product teams. 
• You are technically and analytically savvy, with knowledge about how products are built and are comfortable defining, querying, and interpreting your own data. You have run large-scale experiments to validate and measure product changes. 
• You have a proven track record as strong communicator, influencer, and cross-functional partner 
• You have deep consumer empathy that supports strong consumer product intuition based on experience, but also consistently reinforce this through a deep understanding of user feedback and analytical data.