We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Customer Support provides post-sale support to customers via written and verbal communication in numerous areas, including all Mindbody's software products, accounts receivable, payment processing, retention, and account updates. Customer Support is responsible for delivering world-class support, retaining customers, and driving customer revenue growth.
The Customer Support Specialist provides escalated support to Mindbody customers by utilizing multiple methods of contact, primarily via the telephone. This position is responsible for responding to corporate and/or strategic accounts that require assistance with their product-related issues. The Customer Support Specialist handles customer inquiries by gathering information, questioning through curiosity to identify the nature of the problem and troubleshooting potentially complex product-related issues.
o Level 1 Customer Support Certification, or the ability to obtain within the first 90 days of hire
Only resumes in English will be considered.
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Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Mindbody is a leading global SaaS company that offers cloud-based online scheduling and other business management software for the wellness services industry. We service over 58,000 health and wellness businesses with 35 million consumers worldwide.
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