Associate HR Coordinator

Company DescriptionMindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.Job DescriptionHR File Room Responsibilities:Coordinate the day-to-day file room duties. File all personnel documents including but not limited to new hire files, terminations, leaves of absence, and some benefits documents.Update files with name changes.Process terminations by pulling, labeling, and re-filing the file with other terminated files.Fulfill file room requests to make copies and deliver to various locations on TO campus or coordination of delivery of documents to non-Thousand Oaks locations.Pull and send files via UPS when requested by other sites or for transferring staff members.Manage offsite archiving and archive retrieval process and activity.Complete requests for copies of specific documents and deliver them to the requestor within the service-level agreements.Fulfill file copy requests in accordance with state law requirements.Fulfill subpoena requests for Law as well as requests for corporate compliance, SOX audits, and SCRMA workers-compensation claims -- Due to the often urgent nature of these requests, high attention and action is required.Maintain HR and executive files separately and ensure the security of these files.Investigate location of missing files or documents. Working with HR Connect, pull information in SAP and OPUS to determine employee status and location.Mail termination letters with a copy of proprietary agreements to termed staff member's homes. Maintain and send identified documents to California terminated staff (i.e., required EDD documents which includes the preparation of customized materials)Monitor/identify and provide information/direction to HR Business Partners for repayment agreements which may be required from departing staff members.Process, log, and e-mail to payroll all approved CA meal policy waiver forms.For records retention, assist with the identification of files to be archived. Pull, box, and carefully track files to be archived and arrange pick-up and delivery with the records retention vendor. Prepare accurate reports sent to our Corporate Records group of precisely what files were archived offsite.Open, sort, and deliver HR Connect mail.HR Call Center Responsibilities:Answer telephony inquiries from a dedicated phone line and email inquiries, and triage / escalate issues according to defined processes and procedureso Examples include answering inquiries and providing navigational support relating to Amgen's HR system - Workdayo Utilize a knowledgebase program for guidanceo Utilize an incident management tool to manage inquiries and transactionso Provide excellent customer service as measured by Service Level Agreements and call center metricsManage and maintain the knowledgebase program and suggest improvements for ongoing developmentContribute to improving relationships and service levels with staff and HR COE partners by pro-active communications as well as timely and effective responsesPerform transactional work in WorkdayGenerate standard reports and perform audits on transactional work and other processesContribute to knowledge sharing within the team. Provide feedback on process and technology improvements.Support and back up other team members in their daily activities. Support and sustain positive work environment that fosters team performance through own work and behavior.Manage other assigned activities, as neededBasic Qualifications:Bachelor's degree; ORAssociate's degree & 4 years of directly related experience; ORHigh school diploma / GED & 6 years of directly related experiencePreferred Qualifications:Bachelor's degree in Business Administration, Economics, Psychology, or other Liberal Arts majors.2 or more years work experience in human resources or customer serviceEffective analytical thinking, attention to detail or related internship experience demonstrating sameAbility to communicate effectively verbally and in writingAbility to communicate effectively in written and spoken SpanishStrong working knowledge of Microsoft Word, Excel, and Power PointAble to multi-task in a fast paced environment to meet deadlinesStrong team player who is able to collaborate with colleagues on complex tasksQualificationsBasic Qualifications:Bachelor's degree; ORAssociate's degree & 4 years of directly related experience; ORHigh school diploma / GED & 6 years of directly related experiencePreferred Qualifications:Bachelor's degree in Business Administration, Economics, Psychology, or other Liberal Arts majors.2 or more years work experience in human resources or customer serviceEffective analytical thinking, attention to detail or related internship experience demonstrating sameAbility to communicate effectively verbally and in writingAbility to communicate effectively in written and spoken SpanishStrong working knowledge of Microsoft Word, Excel, and Power PointAble to multi-task in a fast paced environment to meet deadlinesStrong team player who is able to collaborate with colleagues on complex tasks