Genesys Quality Assurance Engineer(Cyara)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

We are looking for a Quality Assurance Engineer to join a project with Miratech’s trusted global partner, focusing on testing Conversational AI applications, including both chatbots and voicebots. The role involves designing and executing both functional and regression test scripts to ensure high system performance and reliability.

Responsibilities:

• Preparing functional test cases and corresponding test data.
• Conducting call routing and skill-based testing.
• Ensuring high attention to detail and delivering quality results with a strong work ethic.
• Collaborating effectively within a team and communicating clearly in both independent and team settings
• Identifying, assessing, and managing project risks proactively.
• Supporting and managing multiple projects and deadlines simultaneously.
• Providing occasional evening or weekend support during system deployments as needed.

• 5 years of experience in the IT sphere.
• 3+ years of experience in testing Genesys IVR applications and Conversational AI solutions (including Voice BOTs).
• 3+ years of hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher.
• Proficient in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques.
• Skilled in functional test case creation and test data preparation.
• Experience working with Splunk for query execution and log validation.
• Expertise in call routing and skill-based routing testing.
• Strong attention to detail, a proactive work ethic, and a results-driven approach.
• Excellent communication and interpersonal skills with the ability to work independently or collaboratively in a team.
• Proven ability to identify, assess, and manage risks effectively.
• Capable of handling multiple projects and deadlines simultaneously.
• Flexible to provide evening or weekend support during system deployments, when required.

Nice to have:

• Experience with Python.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.