Quality Management and Business Process Intern

Who we are

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US.  As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

We are looking for a motivated intern to help improve our quality management and business processes. In this role, you will assist with documenting, analyzing, and optimizing processes while ensuring they meet quality standards. This internship offers valuable experience in both quality control and process improvement.

Responsibilities:

1. Support Quality Management:
   • Help maintain and update our Quality Management System (QMS).
   • Assist in internal audits and help track corrective actions.
   • Prepare and update quality documents like procedures and reports.
2. Document Business Processes:
   • Work with different teams to map and document current processes.
   • Create flowcharts and other diagrams to visualize workflows.
   • Ensure all processes align with quality and business goals.
3. Assist with Process Improvement:
   • Identify ways to make processes more efficient and reduce waste.
   • Support process improvement projects using tools like Lean or Six Sigma.
   • Help implement changes that improve quality and efficiency.
4. Data Analysis and Reporting:
   • Collect and analyze data on process performance and quality metrics.
   • Prepare reports and dashboards to highlight areas for improvement.
   • Identify trends and suggest improvements based on data.
5. Cross-Functional Collaboration:
   • Work with teams from different departments to understand their processes.
   • Ensure all teams are following quality standards in their work.
   • Participate in team meetings to discuss improvements.

• Education: Currently studying or recently graduated in Business, Engineering, Operations, or a related field.
• Skills:
  • Strong attention to detail.
  • Basic understanding of quality management (e.g., ISO 9001).
  • Basic understanding of information security (e.g., ISO 27001).
  • Proficient in Microsoft Office (Excel, Word).
  • Basic understanding of BPMN
  • Good communication and teamwork skills.
• Languages – English Upper-Intermediate  

Nice to have:

• Familiarity with process improvement methods (Lean, Six Sigma).
• Experience with process mapping tools (e.g., Visio, Bizagi).
• Knowledge of quality management systems (QMS).

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.