Field Application Scientist, France

As a Field Application Scientist at Mission Bio, your key responsibilities include providing pre-sales and post-sales support, conducting technical seminars, and ensuring effective customer onboarding. You will directly engage with clients to train them on experimental design and data interpretation, while also acting as a liaison between clients and internal teams like Product Management and R&D. Additionally, you'll help analyze NGS data, document customer interactions in Salesforce, and contribute to market development initiatives.

To qualify for the Field Application Scientist role at Mission Bio, you should have a minimum of 3 years of relevant lab experience, with strong knowledge in molecular biology and bioinformatics. A bachelor's degree is required, while a master's or PhD is preferred. Fluency in both English and French is necessary, and having experience in the French healthcare or academic landscape will give you a great advantage.

Essential skills for the Field Application Scientist position at Mission Bio include strong oral and written communication abilities, excellent problem-solving skills, and a capacity for both independent and collaborative work within cross-functional teams. You should also have strong organizational skills, attention to detail, as well as proficiency in Microsoft and Google tools, as these will be crucial for managing customer interactions.

The Field Application Scientist plays a pivotal role in ensuring customer success at Mission Bio by helping clients grasp our innovative technologies and implementing them effectively in their research. You'll provide training, assist customers in analyzing and interpreting single-cell sequencing data, and collect feedback to inform product development, thereby enhancing our offerings and improving user satisfaction.

Yes, the Field Application Scientist at Mission Bio must be willing to travel up to 60% of the time to meet with customers at their sites, attend conferences, and participate in regional meetings. This travel is an essential aspect of the role, allowing for direct engagement with clients and a better understanding of their needs.

When answering this question, highlight your relevant lab experience, particularly in molecular biology or bioinformatics. Discuss any roles where you've engaged with customers and your specific accomplishments, such as successful project completions or client feedback that praises your assistance in understanding complex scientific concepts.

Explain your method of customizing training sessions to address the unique needs and backgrounds of each customer. Highlight the importance of clarity, patience, and using practical examples or case studies to enhance understanding. Share any previous success stories or changes in customer engagement you facilitated through effective training.

Provide a specific example that showcases your problem-solving skills. Describe the challenge faced by the customer, the steps you took to identify solutions, and the outcome. Emphasize your communication skills and your ability to collaborate with internal teams to resolve the issue.

Discuss your strategies for prioritization, such as using task management tools or maintaining a flexible schedule to adapt to changing priorities. You can also mention how you set short-term goals and break larger projects into manageable tasks to ensure timely completion.

To answer this effectively, show your understanding of Mission Bio's innovative microfluidic systems and their importance in single cell, multi-omics research. Discuss how these tools help researchers better characterize cancer and expedite therapeutic development, emphasizing the company's mission to make a meaningful difference in the fight against cancer.

Share your methods for staying informed, such as following relevant research journals, attending conferences, or engaging in online learning platforms. You can also mention participation in professional organizations or networks that focus on molecular biology and bioinformatics.

Detail how you have utilized CRM tools in your previous roles to document customer interactions, track leads, and manage follow-ups. Highlight your familiarity with different features within Salesforce and provide examples of how leveraging these tools has improved your efficiency in managing customer relationships.

Discuss the importance of active listening, maintaining open lines of communication, and being responsive to client needs. Share a specific instance where you successfully built a long-lasting relationship with a client and the positive impact it had on both parties.

Reflect on current trends and challenges like the rapid pace of technological advancement or the need for personalized customer experiences. Discuss how addressing these challenges requires adaptability, continuous learning, and collaboration with clients and internal teams to deliver effective solutions.

Express your commitment to collaboration and teamwork, emphasizing how you value insights from colleagues and are willing to share your expertise. Highlight any past experiences where you've fostered a collaborative environment, and explain how this approach aligns with Mission Bio's culture and objectives.