Utility Worker

UTILITY WORKER 2, Computer Science and Artificial Intelligence Laboratory (CSAIL), to support the daily functions of the building operations team within CSAIL’s Infrastructure Group (TIG). Will ensure the smooth and efficient running of lab facilities and operations, including delivering physical U.S. postal mail and packages throughout CSAIL; monitoring and responding to help desk operations’ work orders and emails relating to tasks within job responsibilities; working with MIT Facilities on building-related issues and responding to general maintenance inquiries throughout the building; providing secondary support for room setups and A/V technical assistance; maintaining printers; scheduling repair technicians; and working with outside vendors on projects.

Job Requirements

REQUIRED: graduation from high school or its equivalent; two years of applicable experience; ability to lift and move items weighing up to 50 pounds; ability to recognize the service needs of the research group and how it impacts other areas at MIT; experience with and ability to operate video conferencing hardware and audio-visual equipment; ability to provide first-level support to troubleshoot A/V connection issues on both MacOS and Windows systems; proven ability to work proactively and independently; ability to prioritize workload; ability to communicate effectively verbally and in writing; excellent interpersonal and customer service skills in order to successfully relate to a wide range of MIT community members; discretion and good judgment with sensitive, confidential, and/or valuable materials; ability to service the research group effectively and productively in a team-based environment across all levels with faculty, staff, and members of external organizations; and familiarity with Microsoft Office (inclusive of Word, Excel, and PowerPoint); and ability to learn new programs and acquire software skills as necessary. Job #23081

The schedule for the position is Monday through Friday, 8:30 A.M. to 5:00 P.M., but must be able to attend occasional evening and/or weekend meetings and/or events up to 5% of the time.

This position is represented by the Research, Development and Technical Employee’s Union (RDTEU).