Help Desk Technician

Mize CPAs Inc. was recently named a Top 200 Workplace for 2024 by USA Today! We are a leading regional accounting and IT firm with offices in Topeka and Overland Park, Kansas. Our firm works with clients in a number of industries and has a rapidly growing restaurant and hospitality division that serves clients nationwide.

We are looking for an in-person only IT Help Desk Technician in the Overland Park office. Full-time availability is needed, 40 hours per week.

If you are the right person for this opportunity, you will have experience installing and supporting all end user computing devices, printers, scanners, faxes, modems, phones, mobile devices, and software applications. This position is also responsible for day to day monitoring of WAN & LAN devices, servers, phone system, door access system, and backup processes.

Essential Functions and Responsibilities:

• Become an expert in hardware and software used by employees and clients
• Document hardware and software used by employees and clients including install instructions, license keys, quantities, vendor contact information for sales and support
• Manage inventory of spare equipment
• Set up hardware and install applications for new employees and provide access to appropriate resources
• Meet deadlines/schedules for the installation of new devices and software
• Document all help desk support incidents using ticketing system and prioritize tasks/support requests based on severity or impact to users
• Communicate effectively and professionally; both orally and in writing with employees and clients in a timely manner
• Follow up with employees and clients to ensure their needs are met and that support issues have been resolved to their satisfaction
• Keep managers and/or shareholders informed of situations that have escalated due to employee/client requirement or lack of ability to resolve before they become a crisis
• Must be thorough and detail oriented and work with minimal direction or supervision; act independently
• Be flexible with changes in priorities, deadlines, and unexpected assignments
• Work effectively with others, especially under deadlines, stress, and pressure
• Work hours necessary to meet deadlines for work assigned
• Identify skill gaps and seek out opportunities to increase knowledge
• Occasional same day travel for work at client’s offices, meetings, and seminars

Required qualifications:

• In-office work during and after training, due to the interaction necessary between all departments, trainer, and work responsibilities
• Individuals at this level normally have a High School Diploma or equivalence
• Strong technical knowledge and skills
• Demonstrated customer service aptitude
• Strong interpersonal and relationship building skills
• Excellent verbal and written communication skills

Preferred qualifications:

• Certifications or formal technical education
• Prior experience in an IT support role of three years or more

Mize CPAs Inc. offers competitive salary and benefits, challenging projects, and ongoing professional development opportunities for our employees. Some of the benefits include: college degree reimbursement, 17 days of PTO and 10 paid Holidays per year, community service PTO, 401(k) match, fitness incentive, and parental leave.

With shareholder approval, Mize supports continuing education within each department and can purchase review courses for individuals preparing for various certification, time off to take the exam, and reimbursement for the cost of taking each part of the exam once.

Mize strives for a work-life balance and supports career development as part of our culture. We have annual reviews with career pathing included. Because of our size and variety of industries we serve, there are opportunities for growth within the Firm.