Ticketing Sales & Membership Strategy Coordinator

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As part of the MLSE Ticketing Sales team, you will have the unique opportunity to work side by side with our Sales, Membership, Suites, and Premium LIVE teams, to support the Strategy Team to scope new technology, improve and maintain operational processes, launch important projects, and support our revenue-generating initiatives. You are a visionary and entrepreneurial spirit, and experience analyzing data to find opportunities / present recommendations to senior leadership.

• Operational Consultant (50%).
  • Support internal reporting and ticketing campaign strategy.
  • Handle internal strategy meetings and internal focus groups to foster a culture of innovation and continuous improvement.
  • Support operations of the secondary strategy team as required.
• Project Management - Projects & Initiatives (50%).
  • Manage projects of small scale with short to mid-term implementation time.
  • Complete deliverables to support project implementation specifically for the contact center.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

• Proven experience in sales strategy or support in a professional setting. 
• Demonstrated experience in Consulting, Finance, Strategic Planning or Corporate Development preferred.
• Proficiency in Word, PowerPoint, Excel, Salesforce, and project planning tools (e.g MS Planner, Trello, Visio).
• University or College Degree in Engineering, Mathematics, Business Economics, Strategy, Marketing, or Finance.
• Strong interpersonal and communications skills including the ability to actively listen, empathize, ask questions, and respond in a language that our partners understand in a virtual or in-person setting.
• Excellent analytical and problem-solving skills with the ability to identify and define problems to develop creative solutions and address requirements clearly and articulately.
• Entrepreneurial spirit in identifying opportunities for improving business efficiencies.
• Ability to work independently or in a team environment.

Apply by: November 24th 2024

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

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