Pre Sales Consultant

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

We are looking to expand our team with a Pre Sales Consultant. The ideal candidate for this role has a unique blend of technical- and industry expertise, along with a proactive hands-on mentality to develop a working Presales-Motion for the Enterprise Sales Team:

Technical Skills and Knowledge:

Industry Expertise:

• Deep understanding of the CPaaS industry, including communication channels like SMS, Voice, WhatsApp, Viber, Telegram, Google RCS, EMail and other messaging platforms.

Technical Proficiency:

• Background in engineering, computer science or related fields.
• Basic understanding SaaS and cloud technologies.
• Familiarity with CRM software (Hubspot/Salesforce), presentation tools, Jira, Slack and Google-Suite.

Experience and Qualifications:

• At least 2 years of experience in Pre Sales or similar customer-facing roles within the SaaS, CPaaS, Voice- or Call-Center industry.
• Bachelor's degree in Engineering, Computer Science or a related field.
• Proven track record in B2B technology sales, focusing on new business development.

Key Responsibilities:

1. Understand customer needs and translate them into tailored solutions.
2. Conduct product demonstrations to showcase features and value.
3. Develop and implement Pre Sales strategies for Call Center and/or CPaaS use-cases, especially around SMS, WhatsApp, Google RCS, Viber and EMail.
4. Collaborate with sales teams to prepare proposals and sales collateral.
5. Provide technical support and address complex customer inquiries.
6. Build relationships with customers, partners, and internal teams.

Essential Skills:

Communication:

• Excellent communication and presentation skills.
• Ability to explain technical concepts clearly to non-technical audiences.
• Fluency in English, with additional languages being an advantage.

Problem-Solving:

• Strong analytical and problem-solving abilities.
• Attention to detail and ability to work in fast-paced environments.

Industry Awareness:

• Stay updated on CPaaS and Call-Center trends, best practices and competitor offerings.
• Provide market insights to inform strategic decision-making.

Additional Qualities:

• Consultative approach and adaptability.
• Ability to work both independently and collaboratively.
• Keen learner, especially useful for understanding specific industries (e.g., Gaming, Logistics, E-Commerce, Healthcare, Travel).

In the rapidly evolving CPaaS- and Call-Center industry, a successful Pre Sales candidate combines technical acumen with strong business and communication skills to effectively bridge the gap between complex technologies and customer needs.

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities.

Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.