Social Media Manager

At MMGY Global, we believe nothing shapes your view of the world like travel. So every day, we share our client’s stories from a perspective that inspires people to see the world differently. Our personalized service and strategy connect media, consumers and influencers across the globe, taking people to new places and changing their view for the better. At MMGY we inspire people to go places.

MMGY has an opening for a Social Media Manager in our Overland Park, KS. This is an opportunity for a motivated individual to join the social media department and be responsible for the day-to-day management of social media communities and implementing comprehensive social strategies for a variety of assigned accounts. The Social Manager is actively involved in developing social content, community management, client relations, content strategy and social media reporting. 

Duties include, but are not limited to:

• Understand the client's business goals, as well as the client's individual needs, and develop solutions to meet those needs
• Work with project team and client(s) to execute social media programming
• Ensure client satisfaction and that work produced meets quality standards
• Collaborate with internal teams and external partners in social media, paid social, creative services and public relations to develop dynamic campaigns that drive business performance for our clients  
• Demonstrate a high level of savvy and thoughtfulness with clients
• Audit social media content to ensure posts are consistent with best practices and brand messaging 
• Stay on top of industry trends & social media advancements
• Assist in the development of content for a variety of social channels including Facebook, TikTok and Instagram
• Assist with day-to-day client communication
• Lead the development of monthly social media reporting for clients that include an analysis of current social activity and future marketing recommendations based on trend data
• Utilize social listening tools, such as NetBase Quid, to generate insights
• Utilize project management procedures to streamline projects
• Ensure adhesion to strategic direction
• Thoroughly edits and provides feedback on social media content 
• Review user-generated comments and posts in a quick and timely manner
• Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience

Qualifications Required:

We are looking for someone who works well in a collaborative environment and is capable of both revolutionary ideation and rapid execution.

• 3-4 years of social media management experience
• Prior advertising agency experience is preferred
• Travel industry experience or knowledge a plus
• Four-year degree in marketing, communications, public relations or similar field preferred
• No “task is too small” attitude with the desire to collaborate across teams - from ideation to creation
• Strong project management skills, including the ability to align and collaborate cross-functionally
• A highly organized doer with an exceptional ability to multitask, who will take initiative and execute
• Ability to cultivate genuine long-term relationships
• Must enjoy creative writing and find concise and clear ways to share key messages
• Analytical mindset with the ability to draw smart conclusions from data
• Robust understanding of social media platforms, analytics and social media marketing tools
• Must have strong written & verbal communication skills. 
• Ability to communicate effectively both externally with clients & internally with peers
• Ability to thrive independently in a fast-paced & deadline-driven environment
• Imagination to develop social-first campaign strategies & promotions that will resonate with target audiences
• Ability to handle multiple projects for several clients simultaneously, while maintaining quality of work
• Must have recent experience managing social media communities
• Working knowledge of Microsoft Excel and PowerPoint or similar tools
• Ability to communicate clearly in the proper social media “voice” and “tone”
• Understand all forms of social media interactions (blogs, forums, communities, etc…)
• Knowledge of social media marketing tools
• Must possess a very high attention to detail

MMGY Global provides a comprehensive PTO + benefits package inclusive of a hybrid telework policy. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. MMGY Global is an Equal Opportunity Employer.

Who are we? We’re a travel-obsessed collective of more than 600 people across the country and around the globe. And when we say we inspire people to go places, we mean ALL people. That’s why we’re focused on nurturing a workforce that’s as diverse as the places we visit — welcoming candidates of all ages, genders and gender identities; ethnicities and religions; people of color; LGBTQIA+ people and their allies; working parents; veterans; and those with disabilities.