Job details
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Manager, Member Experience
Modern Animal is seeking a Manager, Member Experience to enhance the core experience for all Modern Animal members, both in person and virtually. Ideal candidate will drive consumer satisfaction, retention, and lifetime value.
Skills
- Analytical thinking
- Problem-solving
- Communication skills
- Strategic mindset
- Project management
Responsibilities
- Drive expansion and management of a strategic roadmap for customer solutions
- Develop programmatic solutions for voice of customer
- Analyze and report on membership metrics and economics
- Serve as pricing strategy expert
- Identify and execute initiatives to improve customer experience
Education
- Bachelor's degree or equivalent experience
Benefits
- Medical, vision, & dental coverage
- Access to mental health services
- 401k savings plan with company match
- Flexible time off & paid parental leave
To read the complete job description, please click on the ‘Apply’ button
Modern Animal Glassdoor Company Review
Steven Eidelman
3.7
Modern Animal DE&I Review
No rating
CEO of Modern Animal
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At Modern Animal, we are on a mission to better the lives of animals by building a place that’s better for all of us who love them.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$90,000/yr - $140,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 5, 2024
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