Modern Animal is seeking a Manager, Member Experience to enhance the core experience for all Modern Animal members, both in person and virtually. Ideal candidate will drive consumer satisfaction, retention, and lifetime value.
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Skills
Analytical thinking
Problem-solving
Communication skills
Strategic mindset
Project management
Responsibilities
Drive expansion and management of a strategic roadmap for customer solutions
Develop programmatic solutions for voice of customer
Analyze and report on membership metrics and economics
Serve as pricing strategy expert
Identify and execute initiatives to improve customer experience
Education
Bachelor's degree or equivalent experience
Benefits
Medical, vision, & dental coverage
Access to mental health services
401k savings plan with company match
Flexible time off & paid parental leave
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