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Product Manager - Bank Connectivity and Internal Tools

OVERVIEW

This position can be based out of San Francisco, New York, or remote (we accept candidates from many states).

We are seeking a Product Manager, Bank Connectivity and Internal Tools to own the technical frameworks and tools that connect our platform to banks. This individual will lead initiatives to streamline how we build bank integrations. They will also manage and expand internal tooling capabilities that support our Customer Support, Banking Operations and Engineering teams. Internally, they own the interface that enables teams to answer questions related to bank and rail coverage (e.g. “Do we support ACH at X Bank”).

This role combines strategic ownership of bank connectivity frameworks (e.g., SWIFT) with operational oversight of customer onboarding experience. The ideal candidate brings a passion for building streamlined workflows, strong collaboration skills, and a deep understanding of or desire to learn about bank technologies and integrations.

ABOUT MODERN TREASURY

Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock new payments revenue, strengthen customer experiences, and drive efficiency through their business. Our end-to-end platform moves enterprises forward with faster payments, efficient workflows, full data visibility, and seamless bank integrations.

We are backed by investors including Benchmark and Altimeter and we serve some of the largest and fastest growing embedded payments companies in the industry.

ABOUT THE ROLE

As a Product Manager working towards the success of our Payments Product, you will be on the front lines of industry-leading payments systems with future leaning capabilities. Your responsibilities will include:

  • Prioritization for financial system integrations: You will work closely with sales, customer success, and bank partnerships to understand which banks or other financial service providers we should work with. You will define the ideal technical implementation and work closely with engineering on streamlining integration processes.

  • Payments Product onboarding and stability: You will work with our customers to understand their timelines to go live and work closely with engineering to implement their bank requirements balancing short term goals and long term integration frameworks. You will manage the full lifecycle of a customer’s integration from building the bank connection, account set up, payments testing, data connectivity and post-go live upgrades.

  • Metrics and operational improvements: You’ll design metrics to ensure we are building the right tools and processes for our internal customers. You’ll discover operational improvements for our bank and customer onboarding teams to minimize friction and speed up implementations.

WHO WE'RE LOOKING FOR

  • Operational fluency: You relish going deep with internal partners on the ins and outs of their day to day to identify opportunities for operational improvement through tooling. You build tools with a view to the future and supporting key workflows. You strive to make it as easy as possible to support our customers in their journey to onboard and use MT.

  • Partnership collaboration: You thrive in a dynamic and cross functional environment where you not only work with internal stakeholders across multiple teams but external counterparties such as banks.

  • Excitement for Payments: You have an interest in the payments and banking space, even if you are not an expert today, learning and exploring the nuances of ACH, RTP and OAuth excite you.

  • Product Management Experience: You have extensive experience as a product manager operating in dynamic, fast-moving environments.

  • Internal Tooling Expertise: You have experience building tools for internal users with a track record that demonstrates the value and efficiencies these tools provide.

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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What You Should Know About Product Manager - Bank Connectivity and Internal Tools, Modern Treasury

Introducing the exciting role of Product Manager - Bank Connectivity and Internal Tools at Modern Treasury, located in the vibrant tech hub of San Francisco, though we welcome remote candidates too. In this pivotal position, you'll spearhead the development of cutting-edge technical frameworks that ensure seamless connections between our platform and banks. As a key player, you'll lead initiatives aimed at streamlining bank integrations and enhancing internal tooling capabilities that support various teams, including Customer Support and Banking Operations. You’ll take ownership of an interface that enables swift answers to crucial questions about banking capabilities, such as supporting ACH at specific banks. If you have a passion for creating efficient workflows, thrive in collaborative environments, and have a keen interest in bank technologies and integrations, this role could be your perfect fit. By joining Modern Treasury, you're not only stepping into a sector that's critical for financial operations but also promoting a platform that empowers businesses to unlock new payment opportunities and improve customer experiences. With the backing of reputable investors and a commitment to fostering innovation in the payments space, your impact as a Product Manager will be felt across the industry as you drive forward our mission of redefining the money movement landscape.

Frequently Asked Questions (FAQs) for Product Manager - Bank Connectivity and Internal Tools Role at Modern Treasury
What are the responsibilities of a Product Manager - Bank Connectivity and Internal Tools at Modern Treasury?

As a Product Manager - Bank Connectivity and Internal Tools at Modern Treasury, you’ll be responsible for prioritizing financial system integrations, managing the onboarding and stability of Payments Products, and designing metrics to improve operational efficiency. Your role will include working closely with various teams to streamline bank integrations and enhance internal tooling capabilities.

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What qualifications are required to apply for the Product Manager position at Modern Treasury?

To be a successful candidate for the Product Manager - Bank Connectivity and Internal Tools at Modern Treasury, you should have extensive experience in product management, a strong understanding of operational improvements, and a genuine interest in the payments and banking sector. Familiarity with building internal tools is also a key qualification.

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How does the Product Manager at Modern Treasury contribute to customer onboarding?

The Product Manager - Bank Connectivity and Internal Tools plays a crucial role in ensuring smooth customer onboarding by managing the entire lifecycle from bank connection to live implementation. You'll collaborate closely with customers and engineering to balance their immediate needs with long-term strategic goals.

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What skills will help a candidate excel in the Product Manager role at Modern Treasury?

Skills such as operational fluency, excellent collaboration abilities, and a willingness to learn about payments technologies are essential for success in the Product Manager - Bank Connectivity and Internal Tools role at Modern Treasury. You should also bring a strategic mindset and experience in building tools that improve user experience.

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Can this Product Manager position at Modern Treasury be performed remotely?

Yes! The Product Manager - Bank Connectivity and Internal Tools position at Modern Treasury offers flexibility, allowing candidates to work from San Francisco, New York, or even remotely, provided you reside in any of the accepted states.

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Common Interview Questions for Product Manager - Bank Connectivity and Internal Tools
How do you prioritize tasks as a Product Manager?

When prioritizing tasks as a Product Manager, focus on the impact each task has on both customer satisfaction and strategic product goals. Use frameworks like the Eisenhower Matrix to distinguish between urgent and important responsibilities, ensuring you're tackling high-priority projects that align with company objectives.

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Can you describe your experience with bank integrations?

Discuss any past projects where you facilitated bank integrations, focusing on your role in establishing connections and managing the implementation process. Highlight any technical frameworks you used, as well as the positive outcomes achieved for both customers and the organization.

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What metrics do you think are essential for evaluating product success?

Key metrics for evaluating product success may include customer onboarding speed, integration success rates, and internal tooling usage metrics. Sharing examples of previous metrics you've monitored can show your quantitative mindset and ability to drive operational improvements.

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How do you handle conflict within your team?

Address conflicts by fostering open communication. Promote constructive discussions and seek to understand different perspectives before facilitating solutions. Sharing a specific example of a conflict you've resolved can illustrate your strong interpersonal skills.

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What do you find most exciting about working in the payments industry?

Express your enthusiasm for the evolving landscape of payments technology and how it revolutionizes customer interactions and business operations. Share specific trends or innovations that inspire you to remain engaged in this sector and drive meaningful results.

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How do you balance technical and non-technical aspects of product management?

A successful approach is to maintain a collaborative environment where technical requirements are translated into business value for stakeholders. Incorporate cross-functional team feedback to balance technical and non-technical needs without losing sight of user experience.

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Describe a situation where you improved an internal tool.

Provide details about a specific internal tool you improved, highlighting the challenges, your approach to discovering opportunities for enhancement, and the measurable outcomes of your efforts. This will showcase your internal tooling expertise and problem-solving skills.

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What is your approach to stakeholder management?

Discuss your strategy for identifying key stakeholders and building relationships based on transparency and mutual benefit. Regular check-ins and updates help ensure alignment throughout the project's lifecycle, reinforcing your commitment to shared goals.

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Can you tell us about your understanding of ACH and its importance?

Describe ACH as an important electronic payment method in the U.S. that facilitates secure bank-to-bank transactions. Highlight why understanding ACH is crucial for effective product management in bank connectivity, especially in enabling efficient customer payments.

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How do you stay updated with the latest trends in banking technology?

Staying updated involves following industry news, participating in webinars, networking with professionals in the field, and reading technical publications. Mention any specific sources or conferences that have recently influenced your insights.

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Every day half a million wires and over 60 million ACH payments are sent in the US. And every day, millions of finance and accounting professionals in the US try to make sense of those payments, asking what they were, why they happened, and how to...

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DATE POSTED
January 3, 2025

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