Customer Support - Phone, Chat, Ticket (3754)

ModSquad's Shared Team provides customer support via phone, ticket and chat for numerous industries, using workflows that are well-scripted and easy to follow.

Project Hours:

24/7

Hourly Rate:

To be discussed in the interview phase

Commitment:

20 hours per week, at least one weekend shift required

90 days (as needed)

Language:

English

• Well organized and able to multitask
• Must have a PC with a working headset and a quiet place to take calls.
• No Apple devices can be used
• Must have an extensive resource site to research issues and possibly provide minor troubleshooting
• Must be able to follow workflows and scripts

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.