Customer Support - Phone, Chat, Ticket (4041)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support! 

Do you have a Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.

On this project, ModSquad's Shared Team provides customer support via phone, ticket and chat for numerous industries, using workflows that are well-scripted and easy to follow.

Project Hours:

24/7

Hourly Rate:

To be discussed in the interview phase

Commitment:

20 hours per week, at least one weekend shift required

90 days (as needed)

Language:

English

• Well organized and able to multitask
• Must have a PC with a working headset and a quiet place to take calls.
• No Apple devices can be used
• Must have an extensive resource site to research issues and possibly provide minor troubleshooting
• Must be able to follow workflows and scripts

• The potential to work with some of the coolest clients around the world like Spotify, VSCO, Vimeo and Tourism Ireland!
• Flexible self-scheduling
• Access to "Hot Gigs" postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

• Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
• Quality headset 
• Quiet workspace to take calls 
• Willingness to install MSQ security software and 2FA app on phone 

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.