On-Site Customer Service Rep II

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.ON-SITE/LOCATED AT: 359 CLAY RD, SUNNYVALE, TX, 75182SHIFT: M-F, 8:00AM-4:30PMPAY RANGE: Hourly -DOEDal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM!As the Customer Service Representative II, we need someone who is ready to provide a variety of support such as manage all in bound and out bound calls, process customer orders and coordinate same day shipments.Primary Objective: Provides effective customer service for all internal and external customers by addressing customer issues in a timely manner and providing resolution.Major Function and Scope• Receives, investigates and responds to all customer inquiries regarding shipments, products and complaints.• Provides timely and accurate information to customers concerning orders, returns, shipments and products.• Processes customer orders/changes according to standard procedures.• Coordinates and obtains approval for same day shipments.• Calls customers when necessary to advise of shipment delays and/or other information pertaining to their order.• Provides timely feedback to supervisor regarding service failures or customer concerns.• Partners with sales and marketing to ship samples and meet and exceed customer’s service expectations.• Monitors equipment or processes and reports problems to supervisor.• Performs various product order duties such as entering customer order, creating plant/ RDC orders, and completing stock replenishment orders.• Follows standard operating procedures.• Keeps area safe, clean and organized.• * High school diploma.• Competencies• Excellent interpersonal and communication skills.• Good listening skills.• Ability to read and write in English.• Excellent customer services skills.• Ability to organize and manage multiple priorities.• Must be a team player.• Must be proficient in MS Word and Excel.Other Pertinent Job InformationWe offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!Active military, transitioning service members and veterans are strongly encouraged to apply.Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.