Live Chat Associate - Remote Work

Mondelez International is seeking a dynamic and highly motivated individual to join our team as a Live Chat Associate. This is a remote work position based in Denver, Colorado, with part-time hours and entry-level seniority. The ideal candidate will have at least 1 year of experience in a customer service or related field.Responsibilities:- Respond to customer inquiries and provide support via live chat- Resolve customer issues and complaints in a timely and professional manner- Process orders and handle returns or exchanges- Provide product information and recommendations to customers- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactionsRequirements:- Strong communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Proficiency in typing and computer skills- Knowledge of customer service principles and practices- Resilient and resourceful personality traits- Problem-solving and decision-making soft skillsBenefits:- Profit sharing opportunities- Parental leave benefits- Gym membership discountsWorking Environment:At Mondelez International, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our employees are encouraged to develop new skills and take on challenges that push their boundaries.Deadline to Apply: August 14, 2024Equal Opportunity Statement:Mondelez International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Associate - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.