Cloud Operations Engineer - job 2 of 3

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native, or just getting started with a digital transformation to the cloud. You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the early members of a 24/7/365 global cloud operations team in the Singapore region.This role will be based out of our New York City office.Why MongoDB is a fantastic place to work and build your career• Be a part of the company that’s reinventing the database, focused on innovation and speed• Enjoy a fun, inspiring culture that is engineering focused• Work with exceptionally talented people around the globe• Learn, contribute, and make an impact on the product and community• Work with some of the world's leading financial institutions, develop your skills in technologies common in the FSI industry, and contribute to the growth of MongoDB's presence in this critical verticalCool things you’ll doCloud Operations Engineer plays a pivotal role in overseeing and elevating day-to-day operations of MongoDB Atlas. This extends beyond routine tasks, encompassing strategic planning, active participation in technical discussions with internal teams, mentoring, and adeptly handling critical and escalated cases. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.This is a hybrid role that will require 3 days a week in our New York City office, with a specific focus on supporting MongoDB Atlas customers within the financial services sector. You will deliver results that meet our FSI customers stringent requirements for security and availability. This includes, but are not limited to:• Effective communication and stakeholder management, driving prompt resolution of incidents and building trust with FSI customers• Developing understanding of our FSI customer’s specific technologies, regulations, and policies to effectively address customer needs• Collaborating with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for FSI customers• Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)• Contributing to knowledge sharing and documentation of best practices, specializing in FSI customers• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and toolsFSI engineers may be exposed to material non-public information through the course of their work. For this reason, and due to the nature of the highly regulated industry in which our customers operate, FSI engineers may be subject to enhanced background checks and additional constraints around the trading of securities. The successful candidate will understand this and have willingness to participate in enhanced background checks and agreements with customers which may include, but are not limited to, customer review of any proposed trades on behalf of the FSI engineer, before they are executed.What you needAt MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems. Experience with our product is not a prerequisite, but a background in SRE/Cloud Operations/Support within the financial sector, working directly with a large institution in various capacities—whether as an employee, contractor, or consultant—is critical for the role.• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting• Proficient in comprehensive issue analysis across application, database, and storage layers• Experience with at least one of the major cloud providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure)• Experience in monitoring, system performance data collection and analysis, and reporting• Knowledge of database operations and concepts• Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)• Capability to write small programs/scripts to solve short-term systems problems in at least 1 of the following programming languages: Java, Go, Python, JavascriptIn addition to technical expertise• Proficient in timely and effective communication with diverse stakeholders, both internal and external. Demonstrates the capacity to influence decisions and adeptly tailors communication style to align with the needs of the audience.• Willingness and ability to travel to customer sites during the working week when required• A keen interest in learning new thingsThe right candidate will be excited by the opportunity to create impact both for our FSI customers, and influence MongoDB’s strategies and processes to scale exceptional FSI customer support.To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.