Resource Manager

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work!MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.We’re looking for a highly technical individual, with strong problem-solving and communication skills, who is comfortable working closely with customers.Position ExpectationsBe the nexus of the delivery leadership ecosystem in a high-growth software company successfully challenging the status quo of the database industry. Work in a team of technologists and delivery professionals among the best in their fields. The resource management team will be responsible for ensuring the right resources are assigned to the right projects at the right time to deliver the most successful projects. For this role in particular, we are looking for support for the newly formed Modernisation Factory team.MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.In this role you will be part of a small team that works with Delivery and Project Managers in planning and scheduling resources for global teams. You will support the determination of the organization’s demand for internal and external resources and ensure it has the capacity to meet staffing needs of projects. This role will look at the needs for the Modernisation Factory in conjunction with staffing for the North American geographic region.Our ideal candidate will haveWe’re looking for a Resource Manager with a growth mindset and excellent communication skills.• University degree or equivalent experience• 3 - 5 years of relevant professional experience in resource management• Effective organizational & interpersonal skills, along with strong communication skills both verbal and written (communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground)• Experience in collaborating with other teams to fulfill resourcing requirements, including leading resourcing calls• Demonstrated ability to maintain and develop effective stakeholder relationships• Critical thinking, analytical and forecasting skills• Conflict-resolution and problem-solving skills• Good analytical and reporting skills• Ability to create, improve and document processes• Familiarity with enterprise-scale PSA systems such as Certinia, CRM platforms such as SFDC, and analytical tools• At ease operating in a dynamic, fast growing team, able to be self-sufficient with a can-do attitude• Drive team utilization whilst maintaining high standard resourcing - the right fit for every project• Ability to prioritize and manage multiple tasks efficiently• Flexibility and good decision-making skills• Time-management skills• Support capacity planning activitiesPosition ExpectationsAs Resource Manager within the MongoDB Service Delivery organization, you will:• Be part of a small team of resource managers responsible for staffing geo, practice and global projects• Support Line Managers with activities contributing to CE development plans• Monitoring day-to-day project activities and corresponding resourcing including leading resource meetings• Monitoring and managing internal and external resource workload, utilization, and other productive activities• Managing resource conflicts and escalate appropriately• Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing• Providing project managers with support when it comes to resource management issues or improving resource management processes• Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly• Documenting processes (e.g. weekly utilization report, etc.)Measures of Success• CE teams in North America and the Modernisation Factory are properly staffed to meet current and future demand• Relevant information is gathered and documented in our systems from pre-sales to post sales to effectively assign resources• PMs can assign resources through our systems effectively based on relevant characteristics• Manage resource requests for global and modernisation factory projects across geo and team alignment• Feedback loop is provided to leadership and those who schedule on a recurring basis• Effectively use data to back findings and introduce new practices• Troubleshoot utilization issues and reportingTo drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.