Senior Director, Professional Services

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere-on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.Be the strategic leader for the APAC delivery team in a high-growth software company successfully challenging the status quo of the database industry. Work in a team of delivery professionals among the best in their fields, developing the leadership and professional capabilities of your team. Work with some of the most ambitious and complex global companies to support and drive their innovation initiatives across every vertical.MongoDB consulting exists to support the development of our customers' vision, accelerate customers' time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.Help us take our business to the next level of scale and excellence in delivery and governance. You will have abundant opportunities to impact the growth of our business in your territory meaningfully and to develop, with humility and virtuosity, a high-performance team of project managers and delivery consultants.This role will be based remotely in Melbourne.Candidate Qualifications• 12+ years of career experience in services for software companies, SaaS preferred, including 5+ years in professional services leadership• Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations• University degree or relevant work experience• At ease operating in a dynamic, fast growing business, able to be self-sufficient with a can-do attitude and ready to make yourself accountable• Ability to make sound decisions in a fast-paced, changing environment with limited data• Successful track record owning a revenue quota, additional experience leading services sales efforts preferred• Demonstrated leadership skills, with direct responsibility for managing and developing leaders; demonstrated history of delivering high quality results as manager of managers• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively• Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales and Customer Success• Outstanding interpersonal skills, along with strong communication skills, both verbal and written• Comfortable traveling for work as neededPosition ExpectationsAccountable for the APAC services revenue targets, while holding self and MongoDB to a high standard of customer experience• Lead an organization responsible for deliberate and material influencing of customer consumption rates• Establish and maintain a culture of mutual accountability between PS and customers• Partner with other field teams (Sales, Customer Success, Support, Pre-Sales) for continuous improvement of our customer engagement methodologies• Support MongoDB teams in the management of risk throughout the engagement lifecycle• Responsible for developing the capabilities and maturity of the leaders on your team• Ensure healthy relationships with the MongoDB delivery ecosystem in your region (BSIs, sub- partners, remote delivery center, training, etc.) to maintain complementary delivery capacity, and with global system integrators for delivery of large engagements• Owner of all delivery assets, tools, capabilities, systems, processes and playbooks• Proactively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth• Collaborating with other functions across the region as a key partner to services strategy development and executionSuccess Measures• Achieve and beat regional revenue targets• Meaningfully and deliberately drive consumption in our customers through high-quality services engagements• Identify and manage leading indicators that indicate deliberate behaviors that help to accelerate customer consumption• Successful evolution of the capability of the APAC services team - scalability of team, capacity, and delivery excellence• Lead an APAC Delivery team increasingly capable of delivering complex projects• Lead an APAC Delivery team increasingly effective at influencing customer decisionsTo drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.• *MongoDB is an equal opportunities employer.**