Senior Manager, Project Management/Delivery Management

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Be the nexus of the Delivery ecosystem in a high-growth software company successfully challenging the status quo of the database industry. Work in a team of technologists and delivery professionals among the best in their fields. Work with some of the most ambitious and complex global companies to drive progression of their innovation initiatives across every vertical.

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Help us take our business to the next level of scale and excellence in delivery and governance. You will have an abundant opportunity to meaningfully impact the growth of our business by developing and growing a high-performance team of project associates responsible for delivery management.

This role can be based out of our London office or remotely in the EMEA region.

Candidate Profile

We’re looking for a services delivery leader possessing a growth mindset and excellent communication skills.

• University degree or equivalent experience
• Ten years of relevant professional experience in project and/or delivery management
• Effective organizational & interpersonal skills, along with strong communication skills both verbal and written
• Demonstrated ability to guide and counsel direct reports, being individual contributors  as well as 1st line managers
• Demonstrated experience in collaborating with business owners to determine their needs for addressing their growth and potential
• Demonstrated ability to manage delivery escalations focused on increasing customer and internal stakeholder satisfaction
• Demonstrated ability to maintain and develop effective stakeholder relationships
• Considerable experience with relationship building with internal and external stakeholders
• Excellent analytical skills with an appreciation for rigor and objectivity
• Familiarity with enterprise-scale customers, project management methodologies and deployment/operational considerations
• At ease operating in a dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ready to make yourself accountable

Position Expectations

As a team leader within the MongoDB Professional Services organization, you will:

• Be responsible for successful delivery of the territory project portfolio in EMEA with the focus on customer success and MongoDB growth
• Define and establish principles and guidelines for continuous professional development of the geographically distributed project managers, building ever-improving professional services professionals
• Have a strong  understanding of the existing skill sets / skill levels existing in the EMEA PMO team
• Set up individual, sustainable development plans based on the skills assessment
• Collaborate with other functions across the company, contribute to global Professional Services business strategies, development and execution
• Be willing to  "roll-up sleeves" and contribute to execution and improvements across the business as needed
• Aggressively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth
• Promote and demonstrate a culture of trust and excellence

Measures of Success

• Growing and maintaining required delivery capacity and utilization for delivery teams
• Growing and maintaining required revenue targets for your delivery business owners
• On-target hiring & on-time ramping of top quality talent for your region
• Continuously cultivate the breadth and depth of our MongoDB values
• Contribute to the growth and evolution of the capability of MongoDB Professional Services
• Responsible for accelerating consumption of the project backlog 
• Continuously reviewing existing processes, identifying inefficiencies, and making required improvements
• Maintains a high-level of customer satisfaction (CSAT)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.