Enterprise Customer Success Manager

About the role:

Monte Carlo is growing its Customer Success team. In this role, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.

Monte Carlo believes deeply in Customer Success. Our CEO and co-founder, Barr Moses, was VP of Customer Operations at Gainsight, the Customer Success company. Our first company value is Customer Impact.

Here’s what you’ll be doing:

• Lead and manage the entire client journey from onboarding to adoption and value realization.

• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions

• Plan and deliver value-based business reviews with client executives

• Partner with customers to establish clear business goals, timelines, priorities, and success metrics.

• Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.

• Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs

• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.

• Project manage the customer journey using internal and external resources as needed.

We’re excited about you because you have:

• 3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.). Delivering success for data products is a strong plus.

• Demonstrated track record in an early-stage company or highly ambiguous environment.

• Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.

• Ability to prioritize complex and competing objectives.

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About Monte Carlo

As businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Enterprise Tech 30 company in 2021 and 2022, a 2021 IDC Innovator, an Inc. Best Place Workplace for 2021 and 2022, and a "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, PagerDuty, CreditKarma, and other leading enterprises to help them achieve trust in data.

Come As You Are

At Monte Carlo, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. 

Monte Carlo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience:

Monte Carlo Named One of the Best Places to Work in the Bay Area for 2022

Monte Carlo Great Place to Work Certified 2022

Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years