Online Call Center Manager

Job Description:As the Online Call Center Manager at Morgan Stanley in Austin, Texas, you will be responsible for overseeing the operations of our online customer service center. You will lead a team of call center agents to ensure that customer inquiries and issues are addressed promptly and effectively. This role requires a strong background in call center management, as well as a dedication to providing exceptional customer service.Responsibilities:1. Manage the day-to-day operations of the online call center, including overseeing staffing, scheduling, and performance metrics.2. Train and mentor call center agents to ensure they have the skills and knowledge needed to assist customers effectively.3. Monitor call center performance and implement improvements to enhance efficiency and customer satisfaction.4. Handle escalated customer inquiries and resolve issues in a timely and professional manner.5. Collaborate with other departments to ensure a seamless customer experience across all channels.6. Develop and implement strategies to improve call center processes and procedures.7. Stay current on industry trends and best practices in call center management.Requirements:1. Bachelor's degree in business or a related field.2. Minimum of 7 years of experience in call center management.3. Strong leadership skills with a focus on driving team performance and morale.4. Excellent communication and interpersonal skills.5. Proficiency in call center software and systems.6. Ability to make sound decisions under pressure and negotiate effectively.7. Dedication to providing exceptional customer service.8. Resilient personality with a positive attitude towards challenges.Benefits:- Free accommodation for employees.- Company transportation for commuting to and from work.- Travel opportunities for training and professional development.Working Environment:At Morgan Stanley, we encourage a spirit of exploration and taking calculated risks for growth. We provide a supportive and collaborative work environment where employees can thrive and reach their full potential.Deadline to Apply: August 22, 2024Equal Opportunity Statement:Morgan Stanley is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Call Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.