Job details

Mortgage Assistance Specialist

About the Company

Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Default Servicing at Valon

The Default Servicing Department powers all of the operations required to keep Valon running smoothly. From handling all servicing aspects related to Disaster Management, Foreclosure, Bankruptcy, HAF, Mortgage Assistance, Property Preservation, and Post-Sale. The Default Servicing department ensures that homeowners are continuing to get a first-class experience with Valon, regardless of the loan status.

About the Role

As a Mortgage Assistant Specialist, you will help build the Mortgage Assistance department from the ground up and operate the business day-to-day. The right candidate is a strong executor and enjoys tackling complex problems. You will prioritize and handle any default correspondence to include correctly identifying complaints and inquiries to ensure research is completed and perform other duties that may not be stated below but will be assigned by the default management team.

Responsibilities

Complete assigned queues within the assigned timeframe.
Draft pre-foreclosure notice of intent/demand letters/breach notices as needed and then prepare subsequent foreclosure packages for executive board review prior to referral to a foreclosure attorney.
Timely response to any client/investor, borrower, or internal inquiries both verbal and written in compliance with RESPA/Federal/State guidelines and in line with expectations set by Senior Leadership
Contact the client as it applies to delinquent borrowers and default milestones – Bankruptcy, Foreclosure, Loss Mitigation, or general default servicing and portfolio questions.
Review and monitor pre-foreclosure and foreclosure populations, Mortgage Assistance production reports, and any other default-related report weekly or as assigned.
Respond accordingly to foreclosure attorney firms and handle any request for document execution, bidding instructions, account status updates, payoff and reinstatement quotes, or general account inquiries.
Take financials from Valon mortgage customers to evaluate for all mortgage assistance plans
Negotiate workout plans and draft trial/repayment/forbearance plans, and loss mitigation agreements as needed.
Expertise in handling escalated delinquent accounts

Ideal Background

1-3 years of collections and/or loss mitigation experience required
Foreclosures and/or bankruptcy experience is a plus
Independent judgment that will be heavily relied upon by Sr. Leadership Team
Must be able to multi-task in a fast-paced environment.
Excellent organizational and follow-up skills with the ability to prioritize.

Minimum Qualifications

Bachelors degree preferred
Bilingual (English and Spanish) is a plus.
Excellent communication skills
Strong attention to detail and accuracy
Proven Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience.
Servicing experience with GSE Loans
Ability to solve practical problems and deal with a variety of unique situations.

Benefits

Medical, dental, and vision insurance plans
17 vacation days, 5 sick days, and 11 paid company holidays
Commuter benefits
PC Laptop

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Valon Glassdoor Company Review

4.2