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IT Support
Mosaic Primary School
IT Support
The school
Mosaic School is part of the International Schools Partnership (ISP) group, comprising
committed colleagues in financially responsible schools around the world, where learning is
at the heart of everything we do for our students, colleagues, and parents. We are committed
to getting better, all the time. ISP was founded by an experienced team of committed
educationalists and operators who have worked together over many years. ISP’s growing
group of private schools are located in the UK, the USA, Canada, Spain, Italy, Switzerland,
Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and
Peru, educating children and students from 2–18 years of age. ISP has expanded to 83 schools
that employ over 10,000 staff and deliver multiple curricula to over 56,000 students located
across the globe.
Key Responsibilities of IT Support at Mosaic
The IT support is responsible for overseeing day-to-day implementation, support and
maintenance in the following areas:
Manage the procurement of technology systems.
Lead the technology team in providing service desk support for staff and students
with technology based educational programs that enhance the delivery of teaching
and learning.
Prepare and manage the technology infrastructure budget and account for
technology fixed assets.
Coordinate technology infrastructure and support requirements with academic
technology staff, and provide technical support for technology development
projects in the school. Work closely with academic technology staff in management
and control of teaching software purchases, databases, and configuration control of
staff devices.
Provide technical support to regional technology infrastructure projects for schools
and new facility development ensuring consistency in implementation and policy.
Network :
Direct daily maintenance to ensure maximum reliability and minimum service
interruption
Manage installation of required updates on infrastructure and client systems
Maintain core services
Recommend and implement changes and system enhancements to improve the
network
Client Platforms :
Set up, install and maintain desktops and laptops in the school
Ensure standard configurations across the deployed systems
Directly and with third party vendors manage the repair and servicing of equipment
To seamlessly connect with the technology infrastructure in the new site, ensure the
technology operation in the new site goes well
Software :
Ensure all software is properly licensed
Manage the installation and upgrade schedules for educational and business
software
Provide technical support for school management, accounting and educational
software
Assist the teaching staff in identifying and integrating educational software available
Technology Security :
Ensure all LANs and VPNs are secure from both electronic and physical intrusion
Review and maintain a proper level of access and password control
Ensure data integrity through routine database scans
Establish a disaster recovery plan
Guarantee network data is backed up on a daily basis
Printers :
Work with third party vendors to ensure the printing equipment runs smoothly
Provide technical support as needed
Audio/visual equipment
Maintain the school’s inventory of audio/visual equipment
Assist in the installation and setup of equipment as needed
Technology Training and Service Desk Support :
Provide training for both educational and business applications as needed
Ensure proper procedures are in place to respond to teaching and admin staff
requests in a timely manner
Analyze problems, develop solutions, arrange preventive measures and maintain
clear and consistent communications with internal customers on technology issues
General requirements :
Maintain an inventory of all technology equipment and licenses
Ensure consistent documentation of the operating environment
Develop the annual technology plan and budget with the regional Head of
Technology
Evaluate and set standards for hardware and software
Develop change management schemes that smooth the transition to new
equipment and procedures earning speedy acceptance of new equipment and
upgrades
Perform general technology related duties as required
The IT support holds primary responsibility within location for technology and
technology related issues.
Skills, Qualifications and Experience
Have a minimum of 3 years technology systems and operations management
experience
Experience with technology infrastructure budgets and cost management
Must be able to read, analyze and interpret computer hardware and systems
management technical manuals and procedures
Strong personal skills to communicate directly with end users in sometimes tense
situations
Good written and verbal English
Strong initiative, integrity and good judgment
Fast problem-solving skills in new situations
Core technology skills Required
Desire experience of leading and managing technology based projects and vendors
Technology systems and operations management experience
Apple OS and related technologies
Desire Network management experience including LAN/VPN
Desire experience managing network policies and protocols including firewall
configuration, content filtering, and related technologies
ISP and Mosaic Principles
Begin with our children and students. Our children and students are at the heart of what we
do. Simply, their success is our success. Wellbeing and safety are both essential for learners
and learning. Therefore, we are consistent in identifying potential safeguarding and Health &
Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and
differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will
make the most difference. We apply school policies and procedures and embody the shared
ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the
children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and
professional development and school improvement.
ISP and Mosaic Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people
and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures, including an online due
diligence search, references and satisfactory Criminal Background Checks or equivalent
covering the previous 10 years’ employment history.
The receipt of two satisfactory references
ISP and Mosaic Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and
retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and
gender expression, age, disability status, neurodivergence, socio-economic background or
other demographic characteristics. Candidates who share our vision and principles and are
interested in contributing to the success of ISP through this role are strongly encouraged to
apply.
By
Mosaic
Embracing God’s call, Mosaic relentlessly pursues opportunities that empower people.
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Full-time, on-site
DATE POSTED
November 5, 2024
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