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Administrative Operations Manager

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Mosaic Pediatric Therapy is a leading provider of life-changing therapy for children with autism and learning disabilities across North Carolina and Virginia.

We are confident our unwavering focus on integrating our core values into every aspect of our decision-making will continue to drive our rapid growth. We are on a mission to enrich the lives of children with autism and inspire the clinical leaders of tomorrow.

Mosaic Pediatric Therapy has an opening for an Administrative Operations Manager to support one of our Winston Salem clinics. The individual in this position is the operations leader at the clinic. The AOM is responsible for managing key aspects of clinic operations toward performance targets, including scheduled hours fulfillment, clinical staff utilization and overall billable hours. Day-to-day responsibilities include staff scheduling, facility management, family/patient communication, and new patient onboarding, among others. Additionally, the AOM is charged with administrative orientation for new hires and enforcement of administrative, operations and human resources policies.

Our People Love It Here! Mosaic ranks in the top 5% of all healthcare companies in employee satisfaction (source: Peakon benchmarking)
Collaborative Work Environment: Our entire team, from top to bottom, is dedicated to the overall growth of the organization and promotes a collaborative and supportive environment.
Work/Life Balance: Our hours of operation are 8am-6pm…NO NIGHTS NO WEEKENDS!
Comprehensive Benefits: Mosaic provides a robust benefits package including medical, dental and vision plans; short-term disability; company 401k with match, competitive compensation plans, paid holidays and plus 15 days of Paid Time Off accrued annually, beginning at hire.

The AOM reports to the Clinical Director and is responsible for:
Monitoring and reporting on key performance indicators to the Clinical Director, Vice President of Clinical Operations and Mosaic’s Chief Executive Officer.
Developing and maintaining the client/therapist master schedule to maximize clinic and therapist utilization, while fostering continuity and quality of care.
Modifying and changing daily schedules as needed to accommodate client and therapist absences. Notifying clinical staff and parents of appointment changes in a timely manner.
Reviewing and approving therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies.
Facilitating client sign-in/sign-outs at the beginning and end of each appointment, documenting late arrivals/pickups
Ensuring clinical staff submit appointment documentation in a timely manner to support revenue cycle targets.
Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns.
Manage and monitor clinic supplies inventory and replenishment schedule
Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary.
Prepare for the arrival of and train new hires on administrative functions and policies; and
Other duties may be assigned by the Clinical Director or Vice President of Clinical Operations.

Education & Experience
Bachelor’s Degree, in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience.
A minimum of one (1) year of experience in operations or business management role (health care experience preferred but not required)
Strong working knowledge of Microsoft Excel / Google Sheets
Customer service orientation and the ability to build strong working relationships with staff members and patient families
Ability to learn quickly, perform multiple tasks and organize work in a systematic and efficient fashion

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Administrative Operations Manager, Mosaic Pediatric Therapy

If you're passionate about making a difference and ready to lead operations in a fulfilling environment, Mosaic Pediatric Therapy has the perfect opportunity for you as an Administrative Operations Manager in Winston Salem, NC. At Mosaic, we’re dedicated to transforming the lives of children with autism and learning disabilities. As the Administrative Operations Manager, you'll take charge of vital clinic operations, focusing on enhancing performance targets like scheduled hours fulfillment and maximizing clinical staff utilization. You'll work directly with our dedicated team to ensure efficient daily operations, including staff scheduling, communication with families and patients, and overseeing new patient onboarding. Your responsibilities also include providing administrative orientation for new hires while upholding our operational policies. What sets us apart? Our employees love it here, ranking us in the top 5% of healthcare companies for employee satisfaction! We're committed to fostering a collaborative environment without sacrificing your work-life balance—our operating hours are 8 a.m. to 6 p.m., so those evenings and weekends are yours! Plus, we offer comprehensive benefits, including medical and dental plans, a 401k with a match, and 15 days of paid time off. If you’re equipped with a Bachelor’s degree in a related field and have some experience in operations or business management, we would love to see how you can contribute to our mission at Mosaic Pediatric Therapy!

Frequently Asked Questions (FAQs) for Administrative Operations Manager Role at Mosaic Pediatric Therapy

What are the primary responsibilities of the Administrative Operations Manager at Mosaic Pediatric Therapy?

The Administrative Operations Manager at Mosaic Pediatric Therapy is responsible for overseeing key operational aspects of the Winston Salem clinic. This role includes managing staff schedules, maintaining clinic performance metrics, onboarding new patients, and communicating effectively with families. The AOM plays a crucial role in monitoring clinical staff utilization and ensuring that operational policies are followed.