About Mosey

Mosey makes employment compliance a breeze so fast-growing companies can hire and operate anywhere—without the administrative burden.

What's so hard about hiring people in multiple locations anyway?

Each country, state, and municipality has its own employment requirements that need to be maintained on an ongoing basis. Those requirements span HR, tax, accounting, and legal which is complicated and requires deep expertise. As a result, keeping up with the differences and the sheer volume of obligations makes hiring people in many locations expensive and painful.

The Customer Success team helps new users onboard to Mosey and realize the fullness of our platform. You’ll work hand-in-hand with users to configure new accounts, assist with onboarding, and put together walkthroughs. We are looking for someone who builds strong relationships and loves helping users solve their mission critical challenges.

Responsibilities

• Assist new users with onboarding and meeting their goals

• Assist with updating billing and invoicing

• Be the single point of contact for key customers to triage support requests

• Manage special projects on behalf of customers to ensure timely completion

• Ensure all onboarding tasks and customer success check-ins meet SLA

• Write user communications and onboarding roadmaps

• Schedule quarterly check-in calls

• Continuously score customer accounts and intervene if necessary

• Help users adopt new features

• Develop and improve customer success processes

Capabilities

• Excellent communicator, verbal and written

• Analytical thinking, ability to break down problems into parts

• Strong project management skills

• Learns new skills and problem domains quickly

Requirements

• 2+ years experience working in sales, operations, or related function

• Experience working at an early-stage startup or eagerness to learn

• Previous experience working directly with customers

• Strong connection with the mission of the company

The compensation range for this position is between $60,000 and $80,000 (plus equity) depending on experience.

Our operating principles:

Pursue knowledge

Lead with curiosity, reject bad explanations, and create objective knowledge with a tradition of conjecture and criticism.

Writing is thinking

Many seemingly good ideas don’t survive closer inspection when written down. That doesn’t mean you shouldn’t try, it’s precisely why you should.

Exude warmth

Build a working environment that is welcoming and supportive. Others will want to gather around you.

Be ambitious

We can do more than we think with imagination and resolve. Solving important problems requires it.

Our benefits:

• Competitive compensation with material equity ownership

• Health insurance including medical, dental, and vision

• Mosey pays 100% of your employee premium

• 3 weeks vacation

• 8 Paid Company Holidays

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

• Remote first (continental US & Canada)

We look forward to hearing from you!